Participant

Question

Sending any file from fresco to illustrator or capture fails

Forum|Forum|1 year ago
December 18, 2024
8 replies
2320 views

Hi everyone here's a little info since I know some one will ask.

newest iPad with newest os

newest version of fresco, illustrator and capture.

any time I try to send anything from fresco it's says sent but never does. If I try the "capture pattern" button in the the export section it just closes the window and nothing happens. Go to capture and nothing is there?

new to adobe so I could be doing something wrong but I'm pretty savvy with this kind of thing and at this point I'm starting to regret my purchase...

Imaginerie

Community Expert

It now works for me: the Capture export and the illustrator on Desktop export.

I can confirm it wasn't working for me yesterday. It's possible that it was an issue with some accounts, it's difficult to tell.

M

Maria5EF3

Participating Frequently

I am happy for you! Unfortunately the issue remains for me. But fingers crossed, maybe a Christmas miracle will happen:D

Imaginerie

Community Expert

Keep lighting them candles 🙂

Can you record a video of the error? It helps a lot, I can then flag it to the team (Unfortunately I don't have enough power to make miracles😉)
Also if you can share your specs, that would be great ... (Ipad model, IpadOS version and Fresco version)

lauras66940017

Adobe Employee

I just used the Fresco retail build, version 6.1.3. I opened a document, navigated to the Export menu and selected export capture pattern. Everything worked as expected, and the Capture app on my iPad automatically opened with all of the layers from my Fresco document. Please see attached. You might want to make sure that you are signed in witht the same Adobe ID in all of the apps.

M

Maria5EF3

Participating Frequently

What you are describing is how it used to work for me too, but not anymore. When I select the export pattern option, either nothing happens, or it just jumps back to my project. I am not sure what you mean with retail build, if you could explain please? Ich checked both apps and the account is the same.

thank you.

lauras66940017

Adobe Employee

Maria, by retail build I mean the app that you download from the Apple app store. Make sure you are signed into all the apps with the same Adobe ID and that you have downloaded the latest versions.

Laura

M

Maria5EF3

Participating Frequently

I got the same issue, and I am getting kinda desperate. I hope they will fix this asap.

Dcon666

Participant

im still waiting. I have multiple art files ive already been paid for. just waiting for adobe to not screw itself over again.

Y

Yves-CH

Inspiring

Publier et exporter > Motif de capture ne fonctionnent plus deouzis les dernières mise à jours de IOS, de Fresco, en fait depuis que Fresco est devenu totalement gratuit !
Si un employé de Adobe passe par ici, merci de passer le mot aux développeurs.
IOS 18.2 sur iPad Air (5e génération), Fresco6.1.3

La creation de brosses pour Fresco fonction dans l'application CA ouverte directement !
Donc pour moi, il y a un problème de communication inter-applications depuis Fresco, je peux pas tester vers Illustrator car je n'ai pas d'abonnement pour ce logiciel.

Yves Crausaz, Suisse, retraité actif dans le monde de la photo et des arts graphiques.

Imaginerie

Community Expert

Pouvez vous confirmer si cela marches maintenant ou si c'est toujours le meme probleme?
Si cela ne marches toujours pas, pouvez vous enregistrer une video de l'écran quand vous essayez d'exporter sur Capture?
Cela aide beaucoup pour que je puisse le notifier a l'équipe.

Merci!

Laura Coyle.

Community Expert

It is working for me sending from Fresco (using "Open a Copy") to the desktop Illustrator 2025, but it's taking 1-2 minutes for it to appear in Illustrator. However, sending it to the iPad version of Illustrator is not working for me at all.

Imaginerie

Community Expert

Same for me regarding Illustrator on Desktop, it takes marginally less time when Illustrator is already open on the desktop though...

bjtb101010

Participant

I've had the same problem. No files have exported. I was hoping to import a PSD into iPad Illustrator.

Imaginerie

Community Expert

Came here to report it as a bug, regarding Capture
This is indeed not working (my files are syncing OK, so I think it's a different issue)

The Capture module (export to capture)
publish & export> Capture pattern: you can click on it , it tells me "generating renditions" but then the export window closes and nothing happens.
I can't test on Windows because this option doesn't exist on Desktop (boo!)
I know it works elsewhere, just not in the latest release version (6.1.3)

Ipad 8th Gen, iPad OS 18.1.1

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S

sean380097581jxaAuthor

Participant

Sorry I should also add that none of my cloud files are syncing. Logged in and out several times and checked everything I can on my end

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