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Hrvthll
Participant
May 11, 2023
Answered

Since the new update constantly crashes

  • May 11, 2023
  • 2 replies
  • 297 views

Since the v. 4.6.0 update fresco constantly crashes on windows 11. I do not know what the problem is because my computer meets far beyond the requirements. What have you done with the app? It is useless now...  Please try to fix it, I am very disappointed. 

    This topic has been closed for replies.
    Correct answer Anubhav M

    Hello @Hrvthll,

     

    Thank you for your patience. Our team has recently released a newer version of Fresco 4.7 that may help solve the issues you're experiencing. Could you please try updating to the latest version and let us know if it improves your situation?

     

    Looking forward to hearing from you.

     

    Thanks,

    Anubhav

    2 replies

    Anubhav M
    Community Manager
    Anubhav MCommunity ManagerCorrect answer
    Community Manager
    June 23, 2023

    Hello @Hrvthll,

     

    Thank you for your patience. Our team has recently released a newer version of Fresco 4.7 that may help solve the issues you're experiencing. Could you please try updating to the latest version and let us know if it improves your situation?

     

    Looking forward to hearing from you.

     

    Thanks,

    Anubhav

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    May 15, 2023

    Hello @Hrvthll,

     

    We understand how frustrating it can be to experience crashes. Would you mind trying the following steps and checking if it helps:

    1. Go to Creative Cloud Desktop Application

    2. Press Ctrl+Alt+R

    3. It will show a dialog to Relaunch

    4. Click Continue and wait for 2-3 minutes

    5. Launch Fresco

     

    Also, kindly reinstall the GPU drivers (Intel / NVIDIA / AMD) and set the Graphics Preference to High-Performance for Fresco (https://www.amd.com/en/support/kb/faq/gpu-110) and check if it helps.

     

    Additionally, check if all of your work is synced online (https://assets.adobe.com/cloud-documents). If yes, please try resetting Fresco (https://support.microsoft.com/en-us/windows/repair-apps-and-programs-in-windows-e90eefe4-d0a2-7c1b-d...) and share your observations.

     

    If the issue persists, kindly share the logs by following the steps shared in this help article (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html), so we can check it with the team.

     

    Looking forward to hearing from you.

     

    Thanks,

    Anubhav

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