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defaultnz1te5kosfh5
Participating Frequently
Apr 14, 2024 7:20 PM UTC
Answered

Slim Pen 2 Lag... BUT, zero lag with finger

I just purchased a Surface Pro 9. There is a TON of lag while using the Slim Pen 2, but no lag if i just use my finger. The pen functions with Photoshop perfectly... It only lags in Fresco. I have smoothing turned off, and have tried different brushes. I have also re-installed Fresco twice. Am i missing something?

    chrisn99465008
    chrisn99465008Correct answer
    Inspiring
    Aug 19, 2025 7:32 AM UTC

    I managed to track down 4.7 and it is indeed working without lag on a fully updated pro 9 and pen 2.

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    30 replies

    chrisn99465008
    chrisn99465008
    Inspiring
    Aug 18, 2025 11:13 AM UTC

    Same issue with a pro 9, however it did work with an unupdated tablet but after installing all the updates, including firmware, i started to get the lag. This is on 5.57 and rolling back does not work because cc only lets you rollback one prior version which is 5.55.

    Great!

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    chrisn99465008
    chrisn99465008
    Inspiring
    Aug 18, 2025 12:18 PM UTC

    I'm on 5.7 not 5.57, i can't edit posts here though 😕😕

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    chrisn99465008
    chrisn99465008Correct answer
    Inspiring
    Aug 19, 2025 7:32 AM UTC

    I managed to track down 4.7 and it is indeed working without lag on a fully updated pro 9 and pen 2.

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      Mitch22888917bwqi
      Participant
      Jan 20, 2025 5:16 AM UTC

      January of 2025 and this problem persistS. I would discourage anyone from expecting Fresco to operate reliably. It's great that it works for some,but it is unusably broken for others.

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      Mitch22888917bwqi
      Participant
      Jan 20, 2025 5:20 AM UTC

      If some poor dev is trying to debug based on comments ITT, ill share that for me, its only broken on one of the user accounts on my Surface - on the other account, it works as expected. Rollback to 5.5.0 did not help

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      RrabidBlackDog
      Participant
      Dec 15, 2024 12:49 PM UTC

      December 2024, still the same. The latest version totday i 5.5.5, the only available previous version is 5.5.0 and both have the same problem. With a lag like this the app is basically unusable. 

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        lakota_5442
        Participant
        Nov 30, 2024 6:36 AM UTC

        Reporting from late 2024, and Fresco still has this problem. I tried rolling back to a previous version, but there was only one other one. And that version has the exact same problem. It's ridiculous thatAdobe still hasn't fixed this yet.

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          Thomas34226921lgrx
          Participant
          Nov 6, 2024 7:11 PM UTC

          Has this issue been fixed yet?? I am having this issue on the newest version on my surface pro 8..

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            linibean
            Participant
            May 28, 2024 4:52 AM UTC

            Same exact issue, rolling back to a previous version of Fresco worked for me too. Amazed Adobe hasn't fixed this issue yet as it breaks one of the main features of the program.

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              straubz
              Participant
              Apr 16, 2024 3:40 AM UTC

              I've been experiencing this issue for the past few days. I just rolled back to the last version and no issues so far. Pen works fine now.

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                defaultnz1te5kosfh5Author
                Participating Frequently
                Apr 16, 2024 8:28 PM UTC

                THANK YOU! Rolling back to the previous version of Fresco worked!

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                straubz
                Participant
                Apr 17, 2024 9:19 PM UTC

                Glad it worked! Buckle up with fresco. It honestly is not a good app. I've been using it on surface devices since it came out. Freezing, lagging or losing touch sensitivity on my surface pro 9. But it still has everything i want so I prevail. 😒 

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                Anubhav M
                Community Manager
                Anubhav MCommunity Manager
                Community Manager
                Apr 15, 2024 7:28 PM UTC

                Hello @defaultnz1te5kosfh5,

                Sorry to hear about your experience. Would you mind trying the suggestions shared in this help article (https://adobe.ly/4azOSSF) and checking if it helps?

                Looking forward to hearing from you.

                 

                Thanks,

                Anubhav

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                Andi33344828h07w
                Participant
                Apr 15, 2024 7:58 PM UTC

                I believe this issue is not hardware-related because I experience the same problem with my Asus Pen 2 on my Vivobook Slate. The pen works smoothly in other applications, but in Fresco specifically, there is a noticeable delay between the pen input and the strokes being displayed, even though the stroke input itself is not missed.

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                  defaultnz1te5kosfh5Author
                  Participating Frequently
                  Apr 16, 2024 2:19 AM UTC

                  The video you posted is EXACTLY what I am experiencing!

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