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Answered

Slim Pen 2 Lag... BUT, zero lag with finger

Forum|Forum|1 year ago
April 14, 2024
8 replies
2831 views

I just purchased a Surface Pro 9. There is a TON of lag while using the Slim Pen 2, but no lag if i just use my finger. The pen functions with Photoshop perfectly... It only lags in Fresco. I have smoothing turned off, and have tried different brushes. I have also re-installed Fresco twice. Am i missing something?

Correct answer chrisn99465008

I managed to track down 4.7 and it is indeed working without lag on a fully updated pro 9 and pen 2.

chrisn99465008

Inspiring

Same issue with a pro 9, however it did work with an unupdated tablet but after installing all the updates, including firmware, i started to get the lag. This is on 5.57 and rolling back does not work because cc only lets you rollback one prior version which is 5.55.

Great!

chrisn99465008

Inspiring

I'm on 5.7 not 5.57, i can't edit posts here though 😕😕

chrisn99465008Correct answer

Inspiring

I managed to track down 4.7 and it is indeed working without lag on a fully updated pro 9 and pen 2.

M

Mitch22888917bwqi

Participant

January of 2025 and this problem persistS. I would discourage anyone from expecting Fresco to operate reliably. It's great that it works for some,but it is unusably broken for others.

M

Mitch22888917bwqi

Participant

If some poor dev is trying to debug based on comments ITT, ill share that for me, its only broken on one of the user accounts on my Surface - on the other account, it works as expected. Rollback to 5.5.0 did not help

R

RrabidBlackDog

Participant

December 2024, still the same. The latest version totday i 5.5.5, the only available previous version is 5.5.0 and both have the same problem. With a lag like this the app is basically unusable.

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lakota_5442

Participant

Reporting from late 2024, and Fresco still has this problem. I tried rolling back to a previous version, but there was only one other one. And that version has the exact same problem. It's ridiculous thatAdobe still hasn't fixed this yet.

T

Thomas34226921lgrx

Participant

Has this issue been fixed yet?? I am having this issue on the newest version on my surface pro 8..

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linibean

Participant

Same exact issue, rolling back to a previous version of Fresco worked for me too. Amazed Adobe hasn't fixed this issue yet as it breaks one of the main features of the program.

S

straubz

Participant

I've been experiencing this issue for the past few days. I just rolled back to the last version and no issues so far. Pen works fine now.

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defaultnz1te5kosfh5Author

Participating Frequently

THANK YOU! Rolling back to the previous version of Fresco worked!

S

straubz

Participant

Glad it worked! Buckle up with fresco. It honestly is not a good app. I've been using it on surface devices since it came out. Freezing, lagging or losing touch sensitivity on my surface pro 9. But it still has everything i want so I prevail. 😒

Anubhav M

Community Manager

Hello @defaultnz1te5kosfh5,

Sorry to hear about your experience. Would you mind trying the suggestions shared in this help article (https://adobe.ly/4azOSSF) and checking if it helps?

Looking forward to hearing from you.

Thanks,

Anubhav

A

Andi33344828h07w

Participant

I believe this issue is not hardware-related because I experience the same problem with my Asus Pen 2 on my Vivobook Slate. The pen works smoothly in other applications, but in Fresco specifically, there is a noticeable delay between the pen input and the strokes being displayed, even though the stroke input itself is not missed.

Recording_2024-04-16_025710.zip

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defaultnz1te5kosfh5Author

Participating Frequently

The video you posted is EXACTLY what I am experiencing!

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