Some of my work is gone and I can’t report a bug because my gear icon on homepage is gone too

Forum|Forum|2 years ago
March 4, 2024
1 reply
382 views

I find out that some of art work is gone. I have already check my trash but I can't find it too. So I search for a way to restore it but unfortunately I can't find my gear icon on my homepage, now I can't contact to the Adobe staff. What shou I do? Thank you in advance.

This topic has been closed for replies.

Anubhav M

Community Manager

Hello @Sss35842997a6lh,

We understand that losing important work can be frustrating. Could you share more details about where the files were saved (internal/external/network drive or a cloud-synced folder like Google Drive/Dropbox/etc.)? Also, check if your work was saved as a Cloud Document here (https://adobe.ly/49RvHU9).

For problems with the home screen, kindly share more details, like the OS/Illustrator version installed and screenshots/screen recording of the problem, so we can better assist you.

Looking forward to hearing from you.

Thanks,

Anubhav

S

Sss35842997a6lhAuthor

Participant

Hi

First of all I can't remember that the lost one was in my application or alreay synce with my cloud because my account is free user and some of a work have a ✅ icon at the right bottom of the file and some of mine got another icon which is similiar to the cloud icon (picture 1) Its confused me so I can't surely say where the lost one was archived. But I check it in the link you attached, and I can't find it.

And sorry for not giving the appropriate information for you 😭 I lost my work in Adobe Fresco 5.4.0 Version with Free user.

Thanks for your help.

Anubhav M

Community Manager

Hello @Sss35842997a6lh,

Thanks for providing the information. It appears that the files weren't synchronized with Creative Cloud, and unfortunately, recovery isn't possible. We understand this might be disappointing. Feel free to reach out if you have any other concerns or if there's anything else we can assist you with.

Thanks,
Anubhav

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