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Ivette5E2D
Participant
Jan 18, 2021 9:18 PM UTC
Question

Stuck on "Loading Documents"

I have no documents in my Creative Cloud account yet a new install of Fresco crashes after the "Loading Documents" screen. I have uploaed my logs. There are no driver updates pending. I tried uninstalling and reinstalling Fresco. Any help? Here are my machine's details. Thanks!

 
Surface Pro
Microsoft Windows 10 Pro (64-bit)
PROCESSOR
Intel® Core™ i7-7660U CPU @ 2.50GHz
GRAPHICS
Intel® Iris® Plus Graphics 640
Citrix Indirect Display Adapter
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2 replies

Sjaani
Community Expert
SjaaniCommunity Expert
Community Expert
Jan 19, 2021 9:46 PM UTC

When you say you have uploaded your logs, do you mean you have already forwarded details of your issue directly to Adobe?
I would think if you have checked and meet the System Requirements with an issue such as this your best option will be to send an email directly to the development team at frescohelp @ adobe . com

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Ivette5E2DAuthor
Participant
Jan 20, 2021 12:20 AM UTC

Thank you so much, I will email the development team! 

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