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Arddy
Known Participant
March 12, 2023
Question

Surface Book 2 Stylus Vs Touch problems

  • March 12, 2023
  • 1 reply
  • 303 views

Hello everyone!

 

I mostly use Leonardo App on Windows as my 'portable' drawing application on the Surface Book 2. Absolutely love it. It seems to be the only software on the Windows Tablet market that 'knows' how to efficiently cross between stylus and touch workflows. Recently, I have decided to move to Adobe Fresco, because of how versatile this app was.

 

However, I am finding Adobe Fresco to be very glitchy with my SB2 in terms of using Touch and Stylus. Here are the issues I'm facing -

  1. Sometimes when I rest my palm on the screen before placing my stylus on it (which is obviously the natural way to do it), it refuses to pick up the stylus and at times, accidentally registers my palm as a touch gesture (in most cases, colour picker).
  2. Most times when I try to use the Touch Shortcut (usually with my left thumb), it fails to behave as intended. The Touch Shortcut is definitely activated (you can see it change shape), but the app continues to draw, rather than erase with the brush. Other times the Touch Shortcut just fails to register at all.

 

Has anyone else experienced this issue, and would anyone have tips? Any help would be greatly appreciated. This problem is a massive hindrance as it becomes a large block in the 'mind-to-canvas' workflow.

 

I'd also love to hear other artists' setups with regards to undo/redo. Do you default with two fingers/three fingers? Which means you take your stylus off the screen? Normally on my desktop (Photoshop) my stylus and hand are on my Wacom Tablet, and my left hand has CTRL+Z at the ready, which makes correcting line art a much faster process. But I'm not sure how I'd set this up on Fresco.

 

Thank you in advance, and I hope everyone's experience with Fresco has been nothing short of amazing.

 

Cheers,

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1 reply

Anubhav M
Community Manager
Community Manager
March 17, 2023

Hello @Arddy,

 

We understand that encountering technical issues can be frustrating. Would you mind trying to perform a clean reinstall of the GPU drivers (NVIDIA / Intel) and using the High-Performance graphics option for Fresco in Windows (https://www.amd.com/en/support/kb/faq/gpu-110) to check if it helps?

 

Also, ensure your OS and other optional updates, along with updates for Fresco, have been installed.

 

Looking forward to your response.

 

Thanks,

Anubhav