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skilled_Zest5CA7
Participant
February 13, 2020
Answered

Surface Pro 4 Live Brushes Still Disabled? Fresco Sub Cancelled!

  • February 13, 2020
  • 3 replies
  • 1426 views

I have officially cancelled my subscription to Adobe Fresco.  Six months have gone by and Live Brushes are STILL not supported on my Surface Pro 4 device.  Several updates have come through with none of them providing support for this feature.  Releasing a product in this state with only part of it working is unacceptable and false advertising.  Please point me to where it says on your website for Surface devices where it says it's not supported.  I wouldn't have even bothered to use this product.  Please point me to where it says WHEN it will be supported?  The only thing I have been able to find is to update my Intel drivers in order to USE live brushes which I did of course and was still getting the error that they weren't supported.  This is not only confusing but disappointing?  Why use your product if I cannot use ALL of the product?  Why release it to Surface/Windows devices at all?  You release half a product?  Where is the option to pay half a subscription?  Please point me to that?   Are you going to reimburse my account with a free six months that I sat around waiting to use Live Brushes?  I'll keep checking my email...I'm sure that's on the way...

 

Peaches...

This topic has been closed for replies.
Correct answer DaveJCummings

I know you are frustrated,  but I don't think Live Brushes are not available on Windows devices yet.  I could be wrong.  Be patient,  it'll be added.  

3 replies

Sjaani
Community Expert
SjaaniCommunity Expert
Community Expert
April 4, 2020

Hi Peaches,

I would suggest continuing to ask this question in your original thread rather than creating a new thread on the same topic.

    F
    Francis Ling
    Participant
    April 3, 2020

    I happened to have 2 surface pro4 tablets, the i7 16G model supports live brushes well, the other one (i5 4G ram) not. I guess the low configuration is the cause of this issue?

    Wish it helps.

    D
    Community Expert
    DaveJCummingsCommunity ExpertCorrect answer
    Community Expert
    February 13, 2020

    I know you are frustrated,  but I don't think Live Brushes are not available on Windows devices yet.  I could be wrong.  Be patient,  it'll be added.  

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