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nntfox
Participant
June 25, 2023
Answered

Surface pro X

  • June 25, 2023
  • 2 replies
  • 375 views

fresco's watercolor brush doesn't work on my surface pro X. is there any way i can use it? If I upgrade to premium, can I use all the features? 

This topic has been closed for replies.
Correct answer Anshul_Saini

Hello @nntfox,

 

I understand you're experiencing an issue with Adobe Fresco's watercolor brush on your Surface Pro X. I'd be happy to help clarify the situation.

 

Currently, the watercolor brush in Adobe Fresco is not supported on devices with ARM processors, such as the Surface Pro X. The Surface Pro X uses an ARM-based processor, which may have compatibility limitations with certain features of Adobe Fresco.

 

If you're considering upgrading to a premium subscription of Adobe Fresco, it's important to note that while a premium subscription offers access to additional features and benefits, it won't necessarily enable features that are not supported on your specific device due to hardware limitations.

 

For a detailed list of supported features on different devices, including iPad, iPhone, and Windows devices, including those with ARM processors, I recommend visiting our official support documentation. You can find the information you need in the following help article: Supported features in Adobe Fresco.

 

I hope this information helps clarify the situation. If you have any further questions, feel free to ask.

 

Best,

Anshul Saini

2 replies

Anshul_Saini
Community Manager
Anshul_SainiCommunity ManagerCorrect answer
Community Manager
August 30, 2023

Hello @nntfox,

 

I understand you're experiencing an issue with Adobe Fresco's watercolor brush on your Surface Pro X. I'd be happy to help clarify the situation.

 

Currently, the watercolor brush in Adobe Fresco is not supported on devices with ARM processors, such as the Surface Pro X. The Surface Pro X uses an ARM-based processor, which may have compatibility limitations with certain features of Adobe Fresco.

 

If you're considering upgrading to a premium subscription of Adobe Fresco, it's important to note that while a premium subscription offers access to additional features and benefits, it won't necessarily enable features that are not supported on your specific device due to hardware limitations.

 

For a detailed list of supported features on different devices, including iPad, iPhone, and Windows devices, including those with ARM processors, I recommend visiting our official support documentation. You can find the information you need in the following help article: Supported features in Adobe Fresco.

 

I hope this information helps clarify the situation. If you have any further questions, feel free to ask.

 

Best,

Anshul Saini

Sjaani
Community Expert
SjaaniCommunity Expert
Community Expert
August 5, 2023

Might be some hardware compatibility issues. Have you checked the system requirements?

When you say it doesn't work, are they not leaving any colour at all or does it not spread like a water colour would be expected to?

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