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Sheena Kaul
Legend
April 29, 2020

Hi there,

 

I'm sorry to hear this and also apologize for the delay in responding to you. 

Have you tried to follow the steps as mentioned in the thread here: https://community.adobe.com/t5/fresco/bring-your-art-from-sketch-amp-draw-to-fresco-easily/m-p/10618241#M10?

 

Also, please check if you're able to find your files here: assets.adobe.com.

 

Regards,

Sheena