The app keeps crashing on Windows 11

Forum|Forum|11 months ago
March 6, 2025
1 reply
188 views

I have AMD Ryzen 7 Radeon Graphics, and after 5 min aproximately the app just freezes and crashes. Just bought my PC a few months ago, and maybe this is not supposed to be happening. I'm kind of frustrated 😞

Anubhav M

Community Manager

Hello @gary_1226,

Would you mind sharing more details, like the version of Fresco installed and if this happens when working with a specific tool/feature/file, so I can investigate further?

Also, try the suggestions shared in this help article (https://adobe.ly/41qlhYl) and share your observations.

Looking forward to hearing from you.

Anubhav

G

gary_1226Author

Participant

Hello! This is Adobe Fresco, and it is in version 5.5.5, by the way thank you for the quick reply hehe.

Anubhav M

Community Manager

Hello @gary_1226,

Thanks for confirming. Would you mind checking for any pending Windows updates (https://adobe.ly/3F5hMPM) and installing them to see if they help?

Also, kindly reinstall the GPU drivers (Intel / NVIDIA / AMD) and set the Graphics Preference to High-Performance for Fresco (https://adobe.ly/4byP59N) and check if it helps.

If the issue persists, kindly share the logs by following the steps shared in this help article (https://adobe.ly/4heYLaI) so we can check it with the team.

Looking forward to hearing from you.

Anubhav

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