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richard_2749
Participant
Oct 31, 2024 10:23 PM UTC
Answered

The insert image feature icon shows a camera. How can I use it?

I'm using Fresco 6.1 on my iPad and I want to use the insert image camera feature. The icon takes me to Open the Camera app, but just to a black camera screen and no photo functions are available to me. What am I doing wrong? I would appreciate any ideas.

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richard_2749Correct answer
Participant
Nov 1, 2024 5:46 PM UTC
Thanks Anubhav ,
I discovered the solution myself by digging into the Fresco settings and
turning on ‘camera’ that solved it. Thank you anyway for your prompt
response.
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3 replies

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
Nov 1, 2024 10:56 AM UTC

Hello @richard_2749,

I'm sorry to hear about your experience. I tried replicating this behavior on my end but could not. Would you mind confirming the iPad model, the version of iPadOS installed, and a screen recording of your exact workflow and the problem (https://adobe.ly/3YsWce2) so I can better assist you?

Looking forward to hearing from you.

 

Anubhav

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richard_2749AuthorCorrect answer
Participant
Nov 1, 2024 5:46 PM UTC
Thanks Anubhav ,
I discovered the solution myself by digging into the Fresco settings and
turning on ‘camera’ that solved it. Thank you anyway for your prompt
response.
Translate
derekwatson
Community Expert
derekwatsonCommunity Expert
Community Expert
Nov 3, 2024 7:31 PM UTC

Thats good to hear, I did have a similar question from someone in person... they had opened the case and the cover was over the camera!

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Derek Watson
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