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Participant
October 31, 2024
Answered

The insert image feature icon shows a camera. How can I use it?

  • October 31, 2024
  • 1 reply
  • 401 views

I'm using Fresco 6.1 on my iPad and I want to use the insert image camera feature. The icon takes me to Open the Camera app, but just to a black camera screen and no photo functions are available to me. What am I doing wrong? I would appreciate any ideas.

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Correct answer richard_2749
Thanks Anubhav ,
I discovered the solution myself by digging into the Fresco settings and
turning on ‘camera’ that solved it. Thank you anyway for your prompt
response.

1 reply

Anubhav M
Community Manager
Community Manager
November 1, 2024

Hello @richard_2749,

I'm sorry to hear about your experience. I tried replicating this behavior on my end but could not. Would you mind confirming the iPad model, the version of iPadOS installed, and a screen recording of your exact workflow and the problem (https://adobe.ly/3YsWce2) so I can better assist you?

Looking forward to hearing from you.

 

Anubhav

richard_2749AuthorCorrect answer
Participant
November 1, 2024
Thanks Anubhav ,
I discovered the solution myself by digging into the Fresco settings and
turning on ‘camera’ that solved it. Thank you anyway for your prompt
response.
derekwatson
Community Expert
Community Expert
November 3, 2024

Thats good to hear, I did have a similar question from someone in person... they had opened the case and the cover was over the camera!

Derek Watson