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Burak33455088em34
Participant
November 7, 2023
Question

The situation of my cloud document disappearing.

  • November 7, 2023
  • 1 reply
  • 102 views

"I am designing an illustrated book in the Adobe Fresco iPad application. I spent a long time on it and saved it in the cloud storage, but it suddenly disappeared and appears as an old version. I worked on the drawing for a long time and completed the project. It is also showing as saved in the cloud documents. I can't understand why it suddenly disappeared. What should I do?"

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1 reply

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
December 13, 2023

Hi Burak33455088em34,

 

I'm sorry to hear about the situation you're facing with your illustrated book project in Adobe Fresco. I understand how important your work is, and I'm here to help you.

Here are a few steps you can take to investigate and potentially recover your project:

  • Check Adobe Creative Cloud Assets: Visit https://assets.adobe.com/cloud-documents to see if your cloud document is listed there. Sometimes, it might not have synced properly, and checking online can provide clarity.

  • Review Document History: Adobe Creative Cloud keeps a history of your cloud documents. You can review and revert to previous versions if needed. Follow the steps outlined in this article: https://helpx.adobe.com/creative-cloud/help/open-revert-cloud-document-version.html.

  • Sync and Network Issues: Ensure that your iPad is connected to a stable network and that Adobe Fresco is allowed to sync in the background. It's possible that a sync issue or a network fault could have contributed to the problem.

 

If you're still unable to locate your latest work after checking these steps, please contact technical support (https://helpx.adobe.com/contact.html?rghtup=autoOpen ) to explore additional options to recover your project. I apologize for any inconvenience this may have caused, and I appreciate your patience.

 

Best regards,

Anshul Saini

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