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Participant
October 31, 2025
Question

The Windows version of Fresco keeps crashing.

  • October 31, 2025
  • 1 reply
  • 81 views

The Adobe Fresco application frequently crashes during use. This issue has undergone rigorous environmental troubleshooting (including a clean official OS, latest hardware drivers, and the latest version of Fresco), ruling out common causes such as third-party software conflicts, system corruption, or configuration errors.

Conclusion: 
After analyzing the crash dump files (.dmp), I believe this problem is caused by a bug in the WinUI library that Fresco depends on. The specific call stack and error information match those in this GitHub issue:https://github.com/microsoft/microsoft-ui-xaml/issues/10802 

I sincerely request your team's engineers to collaborate on pushing for a fix for this bug.

dmp file: Fresco.exe.6104.dmp

1 reply

Participant
October 31, 2025

This issue is extremely easy to reproduce on low-performance devices, yet it hardly ever occurs on high-performance ones.

Participant
November 19, 2025

The Windows version of Fresco has a large number of crash reports — why haven’t they been resolved