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aleksandarbata
Participant
October 14, 2026
Question

This device does not have required access to a sync storage location. HELP!!!

I keep getting this message. I tried different accounts ( each of them is personal account, never used business accounts or anything like that ). I deleted app, then installed it again, reinstalled creative cloud, and nothing works. 
Windows 11 
Please help 

      1 reply

      Anubhav M
      Community Manager
      Anubhav MCommunity Manager
      Community Manager
      October 15, 2026

      Hello ​@aleksandarbata 

       

      I’m sorry to hear about your experience. Could you check whether any antivirus/firewall/VPN software is enabled and temporarily disable it to see if that helps? Also, try the suggestions shared in this help article (https://helpx.adobe.com/download-install/apps/troubleshoot/licensing-activation-issues/user-license-information-creative-cloud-2022.html) and let us know how it goes.

       

      Looking forward to hearing from you.
      Anubhav

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