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Raphaëlle26522980lm56
Participant
Oct 10, 2022 5:25 PM UTC
Question

Transfert de Adobe Sketch à Adobe Fresco

Bonjour,

j'ai récemment téléchargé Adobe Fresco pour récupérer mes illustrations de Adobe Sketch, pas de problème pour retrouver mon compte ou me connecter et j'ai retrouvé la plupart de mes dessins malheureusement il manque un dossier et je n'arrive pas à le retrouver. Je suis persuadée de ne pas l'avoir supprimé et les espaces iCloud et local ne sont pas pleins, est ce que quelqu'un aurait une idée sur l'origine du problème ? ^^*

Merci d'avance

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3 replies

Raphaëlle26522980lm56Author
Participant
Oct 10, 2022 5:32 PM UTC

The same question in english:

 

Hello,

I recently downloaded Adobe Fresco to retrieve my illustrations from Adobe Sketch, I had no problem finding my account or log in and I found most of my drawings unfortunately a folder is missing and I can't find it. I am convinced that I have not deleted it and the iCloud and local spaces are not full yet, would anyone have an idea of the cause of the problem? ^^*

 

Thanks in advance

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Sjaani
Community Expert
SjaaniCommunity Expert
Community Expert
Oct 11, 2022 9:21 PM UTC

My suggestion would be to contact the Fresco team directly for something like this. You can either send an email through the app via App Settings > Help > Support > Report a bug. Or use the (frescohelp at adobe dot com) email address to ask them to help you find the missing folder.

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    Raphaëlle26522980lm56Author
    Participant
    Oct 12, 2022 9:01 AM UTC

    Ok I'll do that ! Thanks a lot !

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