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Participant
December 2, 2023
Question

Trouble with Adobe Fresco

  • December 2, 2023
  • 1 reply
  • 289 views

Hi! I am looking for some help with opening up my animation project in Adobe Fresco. After exporting my project to a PSD file I cannot open my Adobe Fresco file without a window popping up. The window says "Frame Animations not Supported," and the descripunder it says "Documents with frame animations are not yet supported in Adobe Fresco. To continue, copy your layers into a new document in Photoshop." I want to be able to open up my original file in Adobe Fresco. Can anyone help? 

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1 reply

Anshul_Saini
Community Manager
Community Manager
December 18, 2023

Hi @Emily10124,

 

I appreciate you reaching out about the issue you're facing with Adobe Fresco. I'm sorry to hear about the unexpected behavior after the export process.

To better understand and address the problem, would you mind sharing some additional details like:

  • Have you opened the file in Photoshop on your computer? Sometimes, if you open a Fresco file in Photoshop, it may interpret the motion layers differently, potentially causing the issue you described.

  • File Submission for Investigation: If you haven't opened the file in Photoshop and are still experiencing the problem, could you please share the affected file with us? This will allow us to perform a more in-depth investigation into the issue. 

To share the file, please follow these steps:

  • Ensure "Anyone with the link can view" & "Save a copy is selected."

  • Copy the file link and share it here or via DM with me.

 

Additionally, let us know if you've noticed any specific steps or patterns that consistently lead to this problem. Any additional information you can provide will be helpful in diagnosing and resolving the issue.

 

Thank you for your cooperation, and we're committed to helping you find a solution.

 

Best regards,

Anshul Saini