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kaysurahh
Participant
October 14, 2019
Answered

Trouble with app

  • October 14, 2019
  • 1 reply
  • 1241 views

I've used Adobe Fresco for weeks now with no issue and have created a lot within the app. I was even drawing just last night but I went to open the app this morning and it just crashed before opening fully. After restarting and even updating my iPad, I'm still having the same issue of a glitch and I can't get the app to open further than showing the logo and then exiting back to my home screen. Any ideas as to help? Thank you!!

This topic has been closed for replies.
Correct answer Sue Garibaldi
Hi Kaysurahh. Please do try an uninstall/reinstall. And let me know if that doesn't solve the problem.

1 reply

Sue Garibaldi
Sue Garibaldi
Inspiring
October 14, 2019

Hi Kaysurahh.

 

I'm sorry about this; we saw a bit of it during prerelease but not since. A couple of questions:

When you sign in with your Adobe ID to https://assets.adobe.com/cloud-documents does all of the work that's on your device show up there?

Have you tried force-quitting the app and relaunching it?

Have you tried signing out of the app and signing back in?

It would also be helpful to know what device you're on and what version of iOS you're using. 

 

Let me know if it's still crashing on you. 

 

Sue.

 

 

K
kaysurahhAuthor
Participant
October 15, 2019

I’m using an iPad Air 3rd gen updated to iOS 13.1.2

I haven't been able to sign out and back into the app as it keeps crashing even when I force quit and try again. I did click the link and see all of my works saved though thank you! I may try  uninstalling the app and downloading it again. 

Sue Garibaldi
Sue GaribaldiCorrect answer
Inspiring
October 15, 2019
Hi Kaysurahh. Please do try an uninstall/reinstall. And let me know if that doesn't solve the problem.
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