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Participant
October 6, 2023
Question

Type Tool not editing on iPad

  • October 6, 2023
  • 1 reply
  • 116 views

I can add a new text layer to a project and I can select text layers on existing projects, but I cannot edit them. When I click on the keyboard icon, nothing happens, not even the minimized circle icon. I try double clicking the textbox to edit, and that does nothing as well. Am I missing something? I never had issues with this before. Is it a bug?

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1 reply

Anshul_Saini
Community Manager
Community Manager
December 13, 2023

Hi @aurelia32763089vks1,

 

Firstly, I want to extend our sincere apologies for the delayed response to your query. We understand the frustration this might have caused, and we appreciate your patience.

 

I'm sorry to hear that you're experiencing issues with the Type Tool in the Fresco app on your iPad. To help resolve this matter, could you please follow these steps:

 

  • Update to Version 5.2: Ensure you have the latest version of the Fresco app installed on your iPad. As of now, version 5.2 is available, and updating may address any potential bugs or issues.
  • After updating, please restart your iPad. This simple step often helps to resolve unexpected glitches.
  • Once your iPad has restarted, try accessing and editing text layers in both existing and new projects.

 

If the issue persists, please share a screen recording of the problem. This will give us a better understanding of the specific challenges you're facing.

 

If the problem persists after following these steps, please share the screen recording with us. Additionally, provide any relevant details, such as the iPad model, iOS version, and any other observations you've made during the troubleshooting process.

 

We appreciate your cooperation and understanding as we work to address this issue promptly. Our goal is to ensure you have a seamless experience with the Fresco app.

 

Best,

Anshul Saini