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Participant
February 28, 2022
Question

Unable to install fresco - error 191

  • February 28, 2022
  • 1 reply
  • 922 views

hello, i am unable to install adobe fresco on my laptop. My laptop is Asus Zenbook Pro Duo 15 Oled (UX582LR). Everything is updated from drivers to windows & its specification is more easily met for running adobe Fresco as per this website ' Adobe Fresco system requirements '. Still i'm getting error 191 - something to do with windows app permisions, that also i have tried to give all permisions & all... & also i followed each & every instructions on this webpage ' Fix error 191 for Creative Cloud apps on Windows (adobe.com) ' , but of no use , restarted windows multiple times, exited ran the creative cloud app & the seperate 'fresco setup' app with administrative privileges, tried to submit adobe log files through Log Collector tool from this website ' How to use the Creative Cloud Log Collector tool (adobe.com) ' but still to no avail....it always give the same following error

 

Exit Code: 191
-------------------------------------- Summary --------------------------------------
- 2 fatal error(s), 2 error(s), 0 warnings(s)

FATAL: Error (Code = 191) executing in command 'AddUWPAppxCommand' for package: 'UWPAssets', version:3.3.1.807
FATAL: Error occurred in install of package (Name: UWPAssets Version: 3.3.1.807). Error code: '191'
ERROR: hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe failed to install UWP app with error code 1 - OS Message: C:\adobeTemp\ETR83DB.tmp\1\frescoApp\gemini-uwp-app_3.3.1.807_x64_Retail.msix#@#OS_Error_Code: 0x80073cf6#@#OS_Error_String: AppxManifest.xml(62,14): error 0x80070005: Cannot register the Adobe.Fresco_3.3.1.807_x64__pc75e8sa7ep4e package because the following error was encountered while registering the windows.appExecutionAlias extension: Access is denied.
. Try again and contact the package publisher if the problem persists.
ERROR: Failed to install UWP Appx Package with error C:\adobeTemp\ETR83DB.tmp\1\frescoApp\gemini-uwp-app_3.3.1.807_x64_Retail.msix#@#OS_Error_Code: 0x80073cf6#@#OS_Error_String: AppxManifest.xml(62,14): error 0x80070005: Cannot register the Adobe.Fresco_3.3.1.807_x64__pc75e8sa7ep4e package because the following error was encountered while registering the windows.appExecutionAlias extension: Access is denied.
. Try again and contact the package publisher if the problem persists.
------------------------------------------------------------------------------------- "

 

Plz look into this ASAP & rectify it ASAP. coz i want to use it ASAP!! PLZ!  

This topic has been closed for replies.

1 reply

Sjaani
Community Expert
Community Expert
April 4, 2022

Has this been resolved with the more recent updates or are you still unable to get Fresco to work on your sytem.

Participant
May 1, 2022

still unable to install it & it shows the same above mentioned error everytime when i see details...