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Participant
Feb 28, 2022 2:51 PM UTC
Question

Unable to install fresco - error 191

hello, i am unable to install adobe fresco on my laptop. My laptop is Asus Zenbook Pro Duo 15 Oled (UX582LR). Everything is updated from drivers to windows & its specification is more easily met for running adobe Fresco as per this website ' Adobe Fresco system requirements '. Still i'm getting error 191 - something to do with windows app permisions, that also i have tried to give all permisions & all... & also i followed each & every instructions on this webpage ' Fix error 191 for Creative Cloud apps on Windows (adobe.com) ' , but of no use , restarted windows multiple times, exited ran the creative cloud app & the seperate 'fresco setup' app with administrative privileges, tried to submit adobe log files through Log Collector tool from this website ' How to use the Creative Cloud Log Collector tool (adobe.com) ' but still to no avail....it always give the same following error

 

" 

Exit Code: 191
-------------------------------------- Summary --------------------------------------
- 2 fatal error(s), 2 error(s), 0 warnings(s)

FATAL: Error (Code = 191) executing in command 'AddUWPAppxCommand' for package: 'UWPAssets', version:3.3.1.807
FATAL: Error occurred in install of package (Name: UWPAssets Version: 3.3.1.807). Error code: '191'
ERROR: hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe failed to install UWP app with error code 1 - OS Message: C:\adobeTemp\ETR83DB.tmp\1\frescoApp\gemini-uwp-app_3.3.1.807_x64_Retail.msix#@#OS_Error_Code: 0x80073cf6#@#OS_Error_String: AppxManifest.xml(62,14): error 0x80070005: Cannot register the Adobe.Fresco_3.3.1.807_x64__pc75e8sa7ep4e package because the following error was encountered while registering the windows.appExecutionAlias extension: Access is denied.
. Try again and contact the package publisher if the problem persists.
ERROR: Failed to install UWP Appx Package with error C:\adobeTemp\ETR83DB.tmp\1\frescoApp\gemini-uwp-app_3.3.1.807_x64_Retail.msix#@#OS_Error_Code: 0x80073cf6#@#OS_Error_String: AppxManifest.xml(62,14): error 0x80070005: Cannot register the Adobe.Fresco_3.3.1.807_x64__pc75e8sa7ep4e package because the following error was encountered while registering the windows.appExecutionAlias extension: Access is denied.
. Try again and contact the package publisher if the problem persists.
------------------------------------------------------------------------------------- "

 

Plz look into this ASAP & rectify it ASAP. coz i want to use it ASAP!! PLZ!  

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2 replies

Sjaani
Community Expert
Community Expert
Apr 4, 2022 1:22 AM UTC

Has this been resolved with the more recent updates or are you still unable to get Fresco to work on your sytem.

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Participant
May 1, 2022 12:17 AM UTC

still unable to install it & it shows the same above mentioned error everytime when i see details...

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