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gabriela88811164
Participant
November 8, 2023
Answered

Unable to save Error Code 2

  • November 8, 2023
  • 3 replies
  • 1888 views

I am experiencing this issue for many weeks now...

When I begin a work, I have to do it in one sprint and never close it because I have the error code 2, i can only export in PNG or JPEG but cant do an export in PSD and can't save it.

I have delete and install againt Fresco and Creative cloud... I still have the issue...

 

What can I do ?

    Correct answer Eanna art

    I am having the same issue with a file. It just started today, and I have never experienced it before. This document was saving perfectly well an hour ago, but now that I am using masks it is usually unable to save. I mean it cannot save at all, even to the cloud, or be exported.

    Update: I have been able to save the document by creating a layer, saving and closing, reopening, masking, then saving and closing again. I've lost hours of progress on this document in the process of figuring that out., and it's clunky and unreliable.

    3 replies

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    Danielle_Parmar
    Participant
    February 24, 2025

    This is super frustrating and I am now experiencing this too. Last night my entire illustration was lost and today I am redoing the work. It bugs me Adobe doesnt seem to care and has no empathy for those whose time and energy is completely wiped. Today, in anticipation of this happening, I decided to save early on. When I did, I got the dreaded error code. Instead of cancelling and exiting Fresco as it suggests, this time, I cancelled and exported it as a psd file to my dropbox. I recommend doing this next time since it will at leadt save your work in an intact way. It will be a psd format however, but at least its not gone. Do better Adobe. 

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      Chelsea354569250e1j
      Participant
      February 24, 2025

      Same exact experience as you, even down to me losing progress on a project last night, attempting it today again and now running into the same issue after hours of work! For me it wont even allow me to save as a psd /: Absolutely debastating to experience this 2 times in a row, unacceptable actually!

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      Danielle_Parmar
      Participant
      February 24, 2025

      Is the whole thing freezing and then crashing? It's such a nightmare, I completely understand the stress. Are you using a base image? After hours of problem solving, I removed an image on a layer that I was using as a base image (a sketch I created and took a photo of) and then it saved. I then took a screenshot of that image, put it back into the file, and it's been okay ever since. Might be something to try. Sorry, I know it really sucks. 

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      Eanna artCorrect answer
      Participant
      November 12, 2023

      I am having the same issue with a file. It just started today, and I have never experienced it before. This document was saving perfectly well an hour ago, but now that I am using masks it is usually unable to save. I mean it cannot save at all, even to the cloud, or be exported.

      Update: I have been able to save the document by creating a layer, saving and closing, reopening, masking, then saving and closing again. I've lost hours of progress on this document in the process of figuring that out., and it's clunky and unreliable.

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        gabriela88811164Author
        Participant
        November 10, 2023

        Ok I might have something : it occurs when I creat masks in layers...

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