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Known Participant
March 19, 2022
Answered

Unable to update for almost a week

  • March 19, 2022
  • 1 reply
  • 309 views

On booting either my laptop or my desktop, I get a notification in Creative Cloud Desktop that there's an update available for Fresco. Clicking the update button next to fresco doesn't do anything and neither does clicking "update all". This has only happened with Fresco as I just installed updates for Illustrator and Photoshop a few days ago. Is this a bug with Creative Cloud Desktop?

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Correct answer Sjaani

Good question.

My iPad is showing it is on version 3.4.0 with no updates.

Windows 11 is showing it is on version 3.2.1 and there is an update to version 3.4.2 which I can not install either.

Have you tried to uninstall and reinstall to see if you get the latest version that way? This just worked for me. You might have to restart computer to clean files up so you can install again.

1 reply

Sjaani
Community Expert
SjaaniCommunity ExpertCorrect answer
Community Expert
March 20, 2022

Good question.

My iPad is showing it is on version 3.4.0 with no updates.

Windows 11 is showing it is on version 3.2.1 and there is an update to version 3.4.2 which I can not install either.

Have you tried to uninstall and reinstall to see if you get the latest version that way? This just worked for me. You might have to restart computer to clean files up so you can install again.

ceponatiaAuthor
Known Participant
September 9, 2022

This eventually resolved itself. 🙂