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iluvxadrion
Participant
June 15, 2021
Question

Unable to update Fresco on Windows 10

  • June 15, 2021
  • 1 reply
  • 1386 views
  • So I've been trying to update Adobe Fresco on my Surface Pro 7. At first im told that it wasn't compatible for my device, so I decided to download graphics drivers to see if that was the problem. Ive updated everything but I'm being told I dont have enough RAM. I've also deleted unnecessary programs alongside buying a hard drive, but my problem didn't go away. Can anyone help me? 

 

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1 reply

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
July 2, 2021

Hi there,

Sorry about the trouble. Would you mind checking the minimum system requirements to install Fresco from this article: (https://helpx.adobe.com/fresco/system-requirements.html) and see if your machine meet the minimum technical specification. Also, please share the screenshot of your device specification from Settings > About.


This would help us understand your situation better and assist you accordingly.

Thanks & Regards,
Anshul Saini

    I
    iluvxadrionAuthor
    Participant
    July 30, 2021

    Hello,

    I'm sorry it took me so long, but I just took the screnshot. I don't have enough RAM in order to update my app and I don't know how to increase it. I have the proper graphics drivers installed also, but RAM is my main problem. Can you help me please?

    Michael J. Hoffman
    Community Expert
    Michael J. HoffmanCommunity Expert
    Community Expert
    August 3, 2021

    Hi Iluvxadrion,

     

    You are correct that your system, with 4Gb of RAM, is not meeting the specs for Fresco (minimum 8Gb RAM).

     

    Unfortunately, there is no way to upgrade the RAM in a Surface Pro. You are stuck with what you purchased, and the only way to get more RAM is to purchase a new unit that has higher specs. I'm sorry, I know that isn't the answer you wanted to hear.

     

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