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Wendy5FFA
Known Participant
December 8, 2020
Question

Uninstall latest version

  • December 8, 2020
  • 1 reply
  • 780 views

I just installed the update to Fresco.  Now it is full screen and won't let me move the screen size to a more workable layout.  It also won't close on its own, I have to use Task Manager to close out.  I uninstalled and tried to go back to the prior version.  It failed.  I also appear to have lost all of my individual brush settings etc.  This is horrid.  I can't justify paying each month for "updates" that have no value to me but just completely screwed up my workflow. What is going on?  I am not able to function now.

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    1 reply

    Sjaani
    Community Expert
    SjaaniCommunity Expert
    Community Expert
    December 14, 2020

    I am just seeing this same issue now. When you first posted mine was still working. Today when I opened it I also have to force quit through the Task Manager. Not sure what they have done.
    Did you send a bug report via the app? (Settings > Help > Send bug report) It should open your email so you can send a bug report directly to frescohelp at adobe dot com. This method will also include app version details, OS version and various other bits of information which will automatically be helpful to the Fresco dev team.

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    Wendy5FFAAuthor
    Known Participant
    December 15, 2020

    Hi Sjaani,

     

    The app?  I am using Fresco on Windows desktop so I assume you mean on a mobile device?  Is there a way to send a bug report through the desktop?  That would be great but I don't see how. I guess I can just directly email the address you gave above then?

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    Wendy5FFAAuthor
    Known Participant
    December 15, 2020

    Ohhhh, I just found it.  Thank you!

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