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FoodLovingMonk
FoodLovingMonk
Participant
December 10, 2020
Question

Updated Fresco version keeps crashing

  • December 10, 2020
  • 1 reply
  • 446 views

Is anyone else having issues with the updated version? When I use a brush suddenly it will freeze and nothing can be done except to exit and re-open the document. There are now issues with starting Fresco. Is it possible to revert back to the older version where there didn't seem to be any bugs? I'm working on a Windows 10 desktop

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    1 reply

    B
    Beeeeeee
    Participant
    December 11, 2020

    Fresco crashes before it even finishes loading the landing page. Works fine on my mobile but on my desktop (windows10), it has been crashing all of today. Even before the update.

     

    Rohit Guglani
    Adobe Employee
    Rohit Guglani
    Adobe Employee
    December 11, 2020

    Hello @FoodLovingMonk @Beeeeeee 

     

    Kindly share the crash dump from this location: C:\Users\<yourusername>\AppData\Local\Packages\Adobe.Fresco_pc75e8sa7ep4e\AC\Dumps

     

    Please send it to frescohelp [at] adobe.com. Also upload the logs from your system by following these steps: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html

     

    Regards,

    Rohit

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