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Kris Cass
Kris Cass
Participant
April 7, 2020
Answered

Win 10 + HP Envy x360 Covertible + Adobe CC (Fresco) = not Compatible. Why? Anyone?

  • April 7, 2020
  • 2 replies
  • 3313 views

I wanna draw on my new HP Envy touch screen with my new HP Tilt pen. If Adobe doesn't have a solution yet for my style touch screen, does anybody know about an alternative app? Something better than Windows Ink? I rent the Adobe Creative Cloud suite but Fresco says "not compatible". I looked it up and they're working on it. 

 

Thanks.

This topic has been closed for replies.
Correct answer Sjaani

If it's being worked on then you know it is on the way. Why isn't it available yet? Likely because they're still ironing things out to reduce issues on first release.
As for alternatives, you're probably better off doing a google search outside an Adobe forum for that if it is available at all.

2 replies

Rohit Guglani
Adobe Employee
Rohit Guglani
Adobe Employee
April 25, 2020

Hello Kris Cass,

Support for HP Envy was added with latest update. Kindly check the new devices here:

https://helpx.adobe.com/in/fresco/system-requirements.html?promoid=45P49TCS&mv=other

 

Regards,
Rohit

M
meganb52017722
Participant
April 25, 2020

I just recently purchased an hp envy 360 and whenever i try to update the graphics driver by following the directions on adobe's site it will not update. It says my device does not meet the minimum requirements. I have been trying to figure out how to download fresco but it says it is not compatible when it should be. Any idea why this is happening?

    L
    L1eutenant
    Participating Frequently
    April 26, 2020

    Hi Megan,

     

    I just purchased a HP Envy as well and all my drivers are up-to-date and it still tells me it's not compatible.

     

    My best guess is it lists having DX12.1 as a reuqirement and the best you can do on the Envy is DX12.

     

    No one has been able to provide any insight so far...

    Sjaani
    Community Expert
    SjaaniCommunity ExpertCorrect answer
    Community Expert
    April 8, 2020

    If it's being worked on then you know it is on the way. Why isn't it available yet? Likely because they're still ironing things out to reduce issues on first release.
    As for alternatives, you're probably better off doing a google search outside an Adobe forum for that if it is available at all.

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