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Torsten.H
Torsten.H
Inspiring
Nov 23, 2019 6:54 AM UTC
Question

Windows cursor in Fresco

I'm using Fresco on a Surface Pro 16, Win 10 tablet. Unfortunately I get the normal Windows cursor (arrow) when drawing. I've already searched all possible menus (windows & Adobe) to turn it off, but can't find a solution.

It's a bit irritating and I would like to see the brush size or just a dot. I don't have this problem in other Adobe products. Does anyone have an idea how to correct this?

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    89 replies

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    scratchyback
    Participant
    Oct 24, 2021 11:39 AM UTC

    I still have this issue. Surface pro 7 with a surface pen. I have selected 'Brush stamp' under 'app settings - input- Brushes - Brush preview' but i  dont see the brush preview (and just the windows pen cursor) untill I actually start drawing (by then it is too late to be useful)

     

    I want to see the brush stamp on hover over with the pen so I can see how big the stroke will be -before- I actually start painting.

     

    Any ideas?

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    brilliant_daydream0D4C
    brilliant_daydream0D4C
    Participating Frequently
    Mar 23, 2023 4:28 PM UTC

    March 23rd, 2023 and I the mouse cursor is still visible in Adobe Fresco Desktop version.

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      Massimo28425034906i
      Participating Frequently
      Mar 23, 2023 7:03 PM UTC

      I have the same problem, somebody can help us please.

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      Damnio
      Damnio
      Participant
      Dec 10, 2020 10:39 AM UTC

      Same issue with a Huion Kamvas 22 Plus and Windows 10 Pro. Sounds like this problem needs a lot of time to be fixed isn't? That's a pity, it may sounds not important but as an illustrator watching that mouse arrow while working ruins the experience and it is distracting other than cover the brush sign.

       

      Thanks

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        brettd80332656
        brettd80332656
        Participant
        Dec 29, 2020 1:54 AM UTC

        Same issue here. Windows cursor is always on even when using the pen. This is the pen that comes with the pen display, not a Surface Pen. Huion Kamvas 22 Plus. Windows 10, up to date. Adobe Fresco, up to date. 

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        Sheena Kaul
        Sheena Kaul
        Legend
        Jan 4, 2021 1:28 PM UTC

        We're working on this issue and will update once the fix is live. 

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          Dave_Draws
          Dave_Draws
          Inspiring
          Nov 18, 2020 8:05 AM UTC

          I am having a similar, but not exact issue. In my case, the cursor always looks like a star icon, as I mentioned in another post. I was asked to also mention this here.

           

          I am using Fresco on a Microsoft Surface Pro 6.

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          Sheena Kaul
          Sheena Kaul
          Legend
          Nov 18, 2020 11:28 AM UTC

          Does this happen while using the pen/stylus?

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          RocketFive
          Participating Frequently
          Oct 29, 2020 3:37 PM UTC

          Hi there

           

          I'm getting the same issue while using a Wacom Cintiq Pro 16, I have an arrow pointer while using the pen. I have the latest version of Fresco installed.

           

          Thanks.

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          Sheena Kaul
          Sheena Kaul
          Legend
          Oct 31, 2020 2:41 AM UTC

          We're working on fixing this issue.

          We'll update this thread as soon as we have more details.

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          cdunican68
          Participant
          Oct 24, 2020 2:12 PM UTC

          I am also currently having this issue on Wacom Cintiq Pro 13.

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            Gabby5C94
            Participant
            Oct 20, 2020 9:47 PM UTC

            Hi there,

             

            I'm experiencing the same issue with Huion GT-221 Pro and Windows 10. Have there been any fixes to this issue since it was first posted, 11 months ago?

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            Sheena Kaul
            Sheena Kaul
            Legend
            Oct 21, 2020 7:57 AM UTC

            This issue had been fixed for the previous reports. 

            Would you please confirm the version of the Fresco app on your device?

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            LilyMoonlight
            Participant
            Oct 21, 2020 12:09 PM UTC
            I've had it for about a month, so it can't be very old...


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            Sheena Kaul
            Sheena Kaul
            Legend
            Sep 29, 2020 6:35 PM UTC

            Are you looking for a brush stamp preview? If you are, that can be enabled in App Settings > Input > Brushes > Brush Preview.
            If that's not what you're looking for please give me additional information so I can ask the product team.

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            Mattgil
            Participant
            Oct 4, 2020 7:29 AM UTC

            Hi !

            Same problem ... even if I change > Brush preview

            other problem ;

            When I go to the wacom setting. It's icon windows and not fresco that appears.

            Fresco.exe is installed in another folder, different from other adobe products ...

             

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            hayungs
            Known Participant
            Sep 4, 2020 2:21 PM UTC

            I'd like to add here, that I have the same Problem on Win10, Cintiq Pro. Windows cursor always present in Fresco.

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              Sjaani
              Community Expert
              SjaaniCommunity Expert
              Community Expert
              Sep 3, 2020 10:41 PM UTC

              Same problem seems to exist on the Windows 10 Desktop version as well.

              Hopefully we see a fix for this soon.

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              PixelMonk
              Participant
              Feb 4, 2020 9:58 PM UTC

              I wanted to add on to this: I am getting exact same problem as OP and have tried many things to try and fix. Running Fresco on Wacom Mobile Studio Pro 13 and win 10.

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              Sheena Kaul
              Sheena Kaul
              Legend
              Feb 7, 2020 9:39 AM UTC

              Thanks for reporting this issue. 

              Let me take it back to the engineering and check if we're hearing more about this. 

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                valentinb81948351
                Participant
                Feb 21, 2020 12:38 PM UTC

                hi, same problem with Wacom Mobile Studio Pro 13 and W10.

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