не открывается иллюстратор

Assuming your computer meets the system requirements,

https://helpx.adobe.com/creative-cloud/system-requiremnts.html

Before you can use Illustrator, you must download & install Creative Cloud desktop app. 

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

Restart your computer.  Install & launch Illustrator from the CC Desktop App.

Hi there,

Apologies for the delayed response. We're sorry to hear about your experience. I'd request you to try the suggestions given on this community post & let us know if they help with your concern.

Regards,

Ashutosh

When you ask a question you always need to provide some basic information
-Forum quick start https://community.adobe.com/t5/Community-Help/ASK-Forum-Success-Guide-Efficiently-using-the-forums/td-p/4791542
-https://community.adobe.com/t5/Get-Started/Questions-you-need-to-answer-to-receive-better-help/td-p/6199470
-https://community.adobe.com/t5/get-started/how-to-post-and-get-your-issue-resolved-or-what-do-you-need-to-know-to-solve-my-issue/td-p/11178657?page=1