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Participant
September 30, 2026
Question

图片变成黑色

之前一周时间保存的时候图片都是正常的,但是今天打开之后发现图片变成黑色的了

而我的AI文件预览还是正常的

 

1 reply

Abhishek Rao
Community Manager
Community Manager
September 30, 2026

Hi ​@funny_Butterflye4e4,

 

Thanks for reaching out, and sorry to hear about the display issue. With the affected file open, please go to View > Preview on CPU and let us know whether the artwork displays normally. If it does, go to Preferences > Performance, temporarily disable GPU Performance, restart Illustrator, and test again. Ref: https://helpx.adobe.com/illustrator/kb/gpu-performance-errors-troubleshooting-workarounds.html

Please also try opening another AI file or creating a new document to confirm whether this happens with all files or only this one. If the black areas are placed/linked images, please check Window > Links and confirm whether any links are missing or modified.

Could you also share your Illustrator version, OS version, and let us know whether an exported PDF/PNG also shows the black areas? If possible, please share a short screen recording and a sample AI file that reproduces the issue.

 

^

Abhishek

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