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matahiv24025917
Participating Frequently
May 10, 2023
Question

2 minutes 19s to open Illustrator 27.5 on Mac Studio M1 Ultra !

  • May 10, 2023
  • 1 reply
  • 837 views

Hello,

(Mac Studio M1 Ultra / 128go / Ventura 13.3.1)

 

Illustrator 27.5 take more then 2 minutes to open/start. It takes 1 minute 29s on initialisation window

and after that need 50s to start.

 

Older version of Illustrator or faster less then 15s.

 

I've uninstall and reinstall illustrator 27, and reset pref setting and still have the same problem.

 

Thank you for your help.

    This topic has been closed for replies.

    1 reply

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    May 10, 2023

    Hello @matahiv24025917,

     

    We understand that encountering technical issues can be frustrating. Would you mind trying to run Illustrator under a different administrator account (macOS) and checking if it helps?

     

    Looking forward to hearing from you.

     

    Thanks,

    Anubhav

    M
    matahiv24025917Author
    Participating Frequently
    May 10, 2023

    Thank you for your message,

     

    I have only one account as admin on my mac.

     

    Thank you

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