Participant

Answered

2018 Illustrator asking to disable plug-ins I wasn't given.

Hi folks,

I have El Capitain. Just installed CC 2018 and tried to open Illustrator - it wouldn't open. Force quit. Reopen and it's in safe mode with this:

Issue here is those plugins are nowhere to be found in the folder with the app, or anywhere.

There is no "contents" folder either.

Suggestions?

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Correct answer Test Screen Name

There's always a Contents folder, inside EVERY Mac app. You can right click and use View Package Contents to see it.

Legend

There's always a Contents folder, inside EVERY Mac app. You can right click and use View Package Contents to see it.

Participant

@ Test Screen Name

that was a million dollar bit of advice there

tks for your help!

Community Expert

Looks like installation failed.

You could try if restarting the computer helps.

Also if resetting the preferences helps.

If that fails, you might need to reinstall.

Run the Adobe Cleaner tool after uninstallng.

Participant

Thanks Monika -

Still in Safe Mode after restart.

It's a new install - so the preferences are default.

I was afraid I'd need to reinstall - sounds likely.

Legend

Participant

thanks - I searched these and couldn't find help. but there's a lot to sift through.

this isn't an Adobe update but a new install.

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