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Lukhi07
Participant
April 30, 2023
Answered

2023 illustrator crashing and lagging

  • April 30, 2023
  • 3 replies
  • 1319 views

Hello,

 

I need some help. Illustrator is constantly crashing and when it does work its super laggy and can barely move multiple stuff selected. There are no modern tutorials for a MacBook pro. Yes, I've checked mac and the software is updated. I really need this fix as I am a uni student.

 

thanks,

 

Lukhi

This topic has been closed for replies.
Correct answer SamNYC

Hi, 

I noticed I was having a similar problem, even though I'm on a PC and have plenty of ram, etc. But we do have the Wacom tablet in common. Lately, I've been having way more crashes in Illustrator than I should and today was particularly bad. I did a quick internet search and got this thread. Well the bottom reply about Wacom driver's causing the issue made me go and check my Wacom drivers and sure enough there's a new one. I installed it and so far so good. No illustrator crashes since the update. 

 

Goodl Luck

3 replies

S
SamNYCCorrect answer
Inspiring
May 22, 2023

Hi, 

I noticed I was having a similar problem, even though I'm on a PC and have plenty of ram, etc. But we do have the Wacom tablet in common. Lately, I've been having way more crashes in Illustrator than I should and today was particularly bad. I did a quick internet search and got this thread. Well the bottom reply about Wacom driver's causing the issue made me go and check my Wacom drivers and sure enough there's a new one. I installed it and so far so good. No illustrator crashes since the update. 

 

Goodl Luck

    ldecook
    ldecook
    Participating Frequently
    August 24, 2023

    Oh dang, it hasn't helped me to install the latest driver. Darn Wacom, it's the source of many headaches.

    Well, off to do more research!

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    August 24, 2023

    Hi @ldecook,

     

    I'm sorry to hear about the issues you're facing with Illustrator and that updating the Wacom driver didn't resolve your issue. Dealing with hardware and driver-related problems can indeed be frustrating.

     

    Would you mind confirming the Ai, Wacom driver & OS version you are currently using? Also, please share more details about the issue you are facing so we can better understand and assist you accordingly.

     

    If you have any further questions or if there's anything else I can help with, please feel free to let me know.
    You might also consider reaching out to Wacom's support for assistance with their drivers.

     

    Best regards,

    Anshul Saini

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    May 3, 2023

    Hi @Lukhi07,

     

    I understand how frustrating it can be to deal with software crashes, especially when it impacts your work. I wanted to let you all know that we have been actively working with the Wacom team to resolve the issue with Wacom tablets crashing Illustrator.

     

    In the meantime, I would recommend reverting to the older, stable Wacom driver versions, such as 6.3.46-2 or 6.4.0-11, as they have been reported to work well with Illustrator.

     

    Thank you for your patience and understanding.

     

    Best,

    Anshul Saini

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    April 30, 2023

    Please tell us your hardware details and system.

    Do you have any plugins installed?

    special hardware?

     

    L
    Lukhi07Author
    Participant
    May 1, 2023
    Hello,

    hardwear

    Macbook Pro
    13inch M2 2022
    memory 8gb
    ventura 13.3.1

    storage
    364.48 available of 484.38

    no plug-ins from what I know off
    other than Wacom tablet

    no special hardware

    please help me with this problem,

    thanks,

    Lukhi
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