2025 Ilustrator update freezes and not window auto closes upon launch

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PC, WIndows 11, program worked as of yesterday since the start of the 2025 release. No error messages. The app earlier today would lauch and freeze. Now the app opens and immediately the window closes on its own

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Monika Gause

Community Expert

Please tell us your system and hardware specifications.

Did you already reboot the system and reset the Illustrator preferences (this will delete all your settings.)?

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Anubhav M

Community Manager

Hello @Barbara_Vigen5044,

I'm sorry to hear about your experience. I hope Monika's suggestions helped resolve the problem. If not, kindly try the following steps and check if they help:

Close all Adobe applications
Remove Illustrator using the Creative Cloud Cleaner Tool (https://adobe.ly/3CASk3n)
Reinstall Illustrator using the Creative Cloud Desktop application (https://adobe.ly/410HD3Y)
Relaunch Illustrator

Also, try reinstalling the Microsoft Visual C++ Redistributable and share your observations:

- Close all Adobe apps

- Uninstall all currently installed Microsoft Visual C Redistributable packages

- Install the latest Microsoft Visual C Redistributable package from here: (https://adobe.ly/40T4pLm)

- Relaunch Illustrator

Looking forward to hearing from you.

Anubhav

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B

Barbara_Vigen5044Author

Participant

( when i call customer support it has you do the hold music and then it hangs up on me. )

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B

Barbara_Vigen5044Author

Participant

typo correction - and NOW window auto closes upon launch

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