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Emac_trademark
Emac_trademark
Inspiring
August 24, 2022
Answered

26.4.1 & 26.5 Illustrator Crashing All the Time...History Panel?

  • August 24, 2022
  • 4 replies
  • 3110 views

Illustrator was performing the best it had in years before the 26.4.1 release!  I LOVE having the History panel, but I have a feeling it is the culperate for the constant crashing.

 

My Illustrator will start to lose capability of drawing the tool parameters on top, side, and pulled out tabs when I mouse over them and then I know it's about to crash...and it usually does.  Not even usually doing anything that crazy or working in a complex line art file.  This has been happening 2-4 times a work day since I updated to 26.4.1 and then got even worse with 26.5.

 

Any one else having this happen?

This topic has been closed for replies.
Correct answer tikyta

Hi @Fastsigns.465 @Anshul_Saini in my case the issue was solved with the last update v.27.

We always knew that was an illustrator issue. 

4 replies

F
Fastsigns.465
Participant
October 21, 2022

I know several people who are having the same issue with 26.5 and Illustrator is crashing multiple times a day.

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
October 26, 2022

Hi @Fastsigns.465 @Emac_trademark @curious777 @tikyta 

 

We are sorry for the inconvenience & crashing. Would you mind updating to v27.0 and checking if it is still happening or not?

 

If yes, kindly share the crash report by following the steps shared in this help article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html). While submitting the report, please use the same email address as the one used here so we can locate it quickly.

 

Looking forward to your response.


Thanks,

Anshul Saini

C
curious777
Participating Frequently
August 25, 2022

I was having issues with 26.4.1 and I had posted about it in this community. It would crash and be unresponsive. I have checked back to see if 26.5 fixed this, but appears it is not fixed!

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
September 13, 2022

Hi @Emac_trademark, @curious777,

 

I am sorry for the delayed response. Would you mind trying the steps in order to check if that helps or not:

  • Uninstall the Illustrator using the CC Cleaner tool
  • Reset Illustrator preferences manually.
  • Rename the CEP folder to CEP.old from the following location:
    C:\Program Files (x86)\Common Files\Adobe
  • Rename the extensions folder to extensions.old in the following location:
    C:\Program Files\Common Files\Adobe\UXP
  • Reinstall Illustrator from the Creative Cloud Desktop app.

Please follow the steps in order and share your observation with us.

 

Thanks & Regards,

Anshul Saini

Emac_trademark
Emac_trademarkAuthor
Inspiring
September 15, 2022

Thanks for finally getting back to this query.  If I do all that you suggest, does that mean it will be like wiping my computer of my current Illustrator setup?  I have a lot of customization to my illustrator setup and do not want to have to set everything up again from scratch.

 

Don't know if it helps, but I attached a .txt doc of the System Info from Performance tab in Preferences.

 

To reiterate, this problem started after the update to 26.4.1, so is there not a patch / bug update on the horizon that might fix this problem?  I am currently running 26.5 version.

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
August 25, 2022

Hi Emac & Tikyta,

We are sorry about the crashing. I know that's really frustrating. Would you mind trying the steps suggested in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html)?

If it doesn't help, would you mind sharing a few details like:

  • The exact version/ build no of the operating system?
  • Please submit the crash report by following the steps suggested here (https://helpx.adobe.com/in/indesign/kb/submit-crash-reports.html).
    While submitting the crash report, please use the same email address with which you are signed in on this community. This will help us find the crash report, and we can assist you accordingly. 

 

Let us know how it goes. I'll be looking forward to your responses.

 

Thanks & regards,

Anshul Saini

Emac_trademark
Emac_trademarkAuthor
Inspiring
August 25, 2022

Went through the "fix common crash" article, nothing there applies and/or everything checked out as fine or compatible. Below are computer and Windows specs.

 

Processor Intel(R) Core(TM) i5-10400 CPU @ 2.90GHz 2.90 GHz
Installed RAM 32.0 GB (31.7 GB usable)
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

 

Edition Windows 10 Pro
Version 21H2
Installed on ‎8/‎5/‎2021
OS build 19044.1889
Experience Windows Feature Experience Pack 120.2212.4180.0

 

I will try and get a screen shot of what I'm talking about the next time it happens.

Emac_trademark
Emac_trademarkAuthor
Inspiring
August 25, 2022

BTW, I cannot submit a crash report when this happens as the report window does not come up when it crashes.  Just shuts down and I have to re-launch app.

T
tikyta
Inspiring
August 24, 2022

Since 26.4.1 I´m facing issues too. Crashed all the time and it is impossible save the work some times because the windows seens blank.

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