27.1.1 Illustrator crashing

Forum|Forum|3 years ago
December 19, 2022
2 replies
2283 views

When we try to place an image. It just shuts down, poof!

Bug

This topic has been closed for replies.

Anshul_Saini

Community Manager

Hi @ronaldp88287419,

We are sorry to hear about the crash! Would you mind trying the steps suggested in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html)?

If it doesn't help, would you mind sharing a few details like:

Is this happening with a specific image or all? Would you mind sharing a couple of sample images with us to check on our end?
Please submit the crash report by following the steps suggested here (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html).
While submitting the crash report, please use the same email address with which you are signed in on this community. This will help us find the crash report, and we can assist you accordingly.

Let us know how it goes. I'll be looking forward to your response.

Thanks,

Anshul Saini

P

Pdharnidharka

Participant

With all due respect - this is BEYOND frustrating. My illustrator app keeps crashing and I have had to go back to a previous version to get it to work. Literally selecting something and trying to place it elsewhere results in the app crashing. You guys charge a huge fee for your products and services and the apps can be so hard to work with sometimes. I use the Adobe Suite for my job and it can get extremely challenging when trying to meet deadlines or get things done. I'm facing this issue with update 27.1.1 for your reference.

Monika Gause

Community Expert

You could contact Customer Care and have them take a look inside your system: https://helpx.adobe.com/contact.html

chrisg11235813

Participating Frequently

does it do the same thing with other links?

with other linked file types?

where is the placed image located?

do links place corectly from your local drive?

ronaldp88287419Author

Participant

does it do the same thing with other links? I'm not linking, I'm imbedding (as I always do and have done - even in 27.0.1)

with other linked file types? Any file type I've tried. (starting with jgs's).

where is the placed image located? Local drive (as per always).
do links place corectly from your local drive? n/a

Thanks

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