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Participant
March 13, 2024
Question

A file saved as a cloud document did not autosave and I lost hours of work when Illustrator crashed

  • March 13, 2024
  • 1 reply
  • 784 views

Hi, 

I have been working in a specific document for a few days, and had saved it as a Cloud Document. The autosave had been working perfectly and I had no issues. I was working across a four different illustrator files last night when my Illustrator crashed. (Main file saved as Cloud Doc, other three saved locally)

 

All the files that I had saved locally (to my desktop) and therefore would not have autosaved, came up as recovered files when I reopened, and were only missing a few minutes worth of work. But the file that was saved to the cloud was not available as a recovered file, and seemed to not have autosaved in hours, despite being connected to the internet the whole time, meaning I lost a ton of work and I can't seem to find it where the other recovered files are saved to (~/Library/ > Preferences > Adobe Illustrator 28 Settings > en_US > DataRecovery) 

 

I'm assuming this is because it was a cloud document? Does that mean there is no recovered file, or was it saved to a different location? Is there any way to recover it and all the work I lost 😞

 

SCREENSHOT 1 is a screenshot of what is in the DataRecovery file, however, I also can't seem to open the .aid files in anything just to see what they are. I've tried opening them with Illustrator, Photoshop, Acrobat and even Mac TextEdit app. There are also only 3 .aid files, and I had 3 files reopen/recovered so I'm assuming it's those) 

 

SCREENSHOT 2 is what is in the  Preferences > Adobe Illustrator 28 Settings > en_US  folder, not sure if this helps but thought i'd include it anyway. 

 

Any help would be hugely appreciated as I'm under the wire at work for these and losing it is devastating. Thank you in advance ❤️ 

 

GENERAL INFO THAT MIGHT HELP?

  • COMPUTER: MacBook Pro 2020 M1 chip 13inch
  • macOS: Ventura 13.3.1 (a)
  • Illustrator version: 28.1.0

 

1 reply

Monika Gause
Community Expert
Community Expert
March 13, 2024

To what interval is your Cloud Autosave set?

 

But also: Do never rely on an application automatically saving your documents. That will save when you most need it (Murphy's Law). Even if it's been working all the time, don't ever rely on it.