Participant

Question

A file write error has occurred

Forum|Forum|6 years ago
January 13, 2020
22 replies
4750 views

Hi, I have a problem that I cannot save my work in illustrator. Once I saved, It pop up this window and it tells that there is errors. May anyone can help? I need this file very soon! Thanks!

L

LACayman

Participating Frequently

Harshika,

Are the files and notes I sent OK ???
Wondering because haven’t heard anything ….

Thanks
lee clawson

L

LACayman

Participating Frequently

Harshika,

I’m sending a “ZIP” file named Lee Illustrator Files. I opens 4 folders (total of 6 files) made with various versions of Illustrator. I open, create / modify them from the internal drive of an M4 Max Studio / OS Sequoia 15.7.9 using Illustrator 30.7 with 64GB ram

Included is a txt file with my notes. - The common delay (spinning beach ball) is; (1) opening a file, (2) previewing an effect and (3) after moving a design, or parts of it, waiting for a screen refresh.
Thanks…..Lee Clawson

Lee - Files Notes.rtf

Lee Illustrator Files.zip

Anubhav M

Community Manager

Hello @LACayman

Thanks for sharing the files. I tried replicating the problem on my end using the files but could not. Would it be possible for you to have a debug session with us? If yes, please send me your Adobe ID, country and time zone, phone number with country code, and preferred dates and times between Monday and Friday in a private message.

To send a private message, click my profile picture and use the Send message button.

Looking forward to hearing from you.

Anubhav

L

LACayman

Participating Frequently

Harshika,

I made a lo-res mp4 recording of a file made in an older version of Illustrator .
Please consider this as a “worst-of-the-worst” rather than the norm. (also attached)
As the video runs I indicate the time things took. And also note the slow refresh
of the screen. Towards the end I apply an “effect” and later save the file.
again with the time it took.

In addition, not easily seen, both designs are made of multiple
layers. For example. copy and paste behind - then add new stroke
bigger and new color. Do that many times. Assume the strokes were very very large.

Lastly, I have updated to version 30.7. Thankfully I don’t see save file errors.
As I get tome I’ll send other files
Thank you once more
Lee

PS…….if it got missed
a studio Mac / M4 Max / 64GB Ram

Adobe Open3 Old File.mp4

Zig-Zag Shapes - 2 Samples.ai

L

LACayman

Participating Frequently

Harshika,
Dropbox is good….
I attached a png file that I worked on yesterday.
It has a number of layers, with large strokes
and an effect applied (maybe zig-zag) that makes the white lines.
There’s a delay in during opening and creating very large strokes (30 nor more)
and applying the effect. - Converting fonts to outline helps.

My plan is to make something similar while “quicktime”
records the screen. and...Hope the numbers entered in the palettes
are easy to see….and...convert it to a MP4 video

thanks again,
Lee Clawson

Harshika Verma

Community Manager

Sure. I am waiting for your Illustrator file that would help me investigate further. Please also confirm where your files are saved. Meanwhile, please try the steps suggested in this article and let us know if that helps.

We will try our best to help further.

Thanks,

Harshika

L

LACayman

Participating Frequently

Harshika,

Yes, I know you’re waiting on me.
I did start collecting the files.
I have projects that take priority.

I did read the suggestions.
I have never read that Illustrator wants to be creating files
on the internal drive and, more relevant to me, the cache should be on the internal drive.
I have the Adobe apps “caches” located on a thunderbolt 4 external drive. In addition, don’t recall the other adobe apps requesting internal access…..

Maybe I’m mistaken but I recall the “general” Adobe message was for best performance, don’t use the internal disk for a scratch or the cache files.

Regardless, working from external / removable drives maybe the source
of my “beach-ball” delays. Thats easy to check….I’ll check that tomorrow.

Again, Thank you
lee

L

LACayman

Participating Frequently

To: - Harshika Verma,
thank you and thanks for willingness to help

Yes I can send an Illustrator file
and
yes i can make a screen recording
of the spinning beach balls.

But not today. I have large on-going
project that I’m still trying to figure out.
Hope to send info to you in 7 to 10 days.

I see below I can attach files but is there a limit
to files sizes ???

Thank you again,
Lee Clawson
Philadelphia, Pennsylvania

Harshika Verma

Community Manager

Sure. Please let us know, and we will be happy to assist you further after investigating the files. If you find any size limit restrictions while attaching the file. Please send the file to me over a direct message through Dropbox, and we will be happy to help.

Thanks,

Harshika

L

LACayman

Participating Frequently

Harshika Verma,

I’m using a Mac Studio / M4 Max / 64GB RAM / Mac OS 15.7.9. The file write error first appeared in Illustrator 30.4. Today I’m using 30.7.

I appreciate your response and willingness to help. For a long time it was my favorite software. Today, I never like using it. What used to be extremely efficient is now cumbersome (see below).

If I open files made with an older version of Illustrator I can not save them as Illustrator file of any other format. Nor can I print to postscript and save that file. - I can export as a .png but I don’t want that. — However, with Illustrator 30.7 and create a -new- file I can (as you’d expect) save it anywhere and in a variety of formats.

In addition, Illustrator (versions 29 and 30) has become, in my opinion, inefficient with moderately complex drawings. I’m now running 30.7 — I now experience spinnings beach-balls while Illustrator struggles to respond to adding large (above 10 pts) size strokes. Adding anything from the ”effects” list always brings a delay in making a preview and the final result.

I have no doubt you and Adobe are hard at work trying to make things better. I sure hope its better soon. Because from my studio in mid 2026 Adobe is stumbling over saving a file.

Lee Clawson

Philadelphia, Pennsylvania

L

LACayman

Participating Frequently

Harshika Verma,

I’m using a Mac Studio / M4 Max / 64GB RAM / Mac OS 15.7.9. --- The file write error first appeared in Illustrator 30.4. Today I’m using 30.7.

I appreciate your response and willingness to help. For a long time it was my favorite software. Today, I never like using it. What used to be extremely efficient is now cumbersome (see below).

If I open files made with an older version of Illustrator I can not save them as Illustrator file of any other format. Nor can I print to postscript and save that file. - I can export as a .png but I don’t want that. — However, with Illustrator 30.7 and create a -new- file I can (as you’d expect) save it anywhere and in a variety of formats.

In addition, Illustrator (versions 29 and 30) has become, in my opinion, inefficient with moderately complex drawings. I’m now running 30.7 — I now experience spinnings beach-balls while Illustrator struggles to respond to adding large (above 10 pts) size strokes. Adding anything from the ”effects” list always brings a delay in making a preview and the final result.

I have no doubt you and Adobe are hard at work trying to make things better. I sure hope its better soon. Because from my studio, in mid 2026 , Adobe is stumbling over saving a file.

Lee Clawson

Philadelphia, Pennsylvania

Harshika Verma

Community Manager

Hi Lee,

Thank you for sharing the information; we will make every effort to look into this matter further. This is certainly not the kind of experience we want our customers to encounter.

Could you please send me the Illustrator file so I can examine the spinning issues? It would also be greatly appreciated if you could provide a brief recording of the problem.

We would be glad to discuss this further with the product team.

Thank you,

Harshika

L

LACayman

Participating Frequently

I agree. This is no help at a ll. If this is Adobe’s idea of helping users in 2026 we’re i n real trouble.

In addition, Anubhav M could at minimum describer what he’s doing to try and find solutions. In particular the suggest about networks is what every developer says sine 1998,

Harshika Verma

Community Manager

Hi LACayman,

We understand how frustrating it could be. Would you mind telling us where you are saving those files? Is it happening with all files or new files or when saving to a different folder location? Please share the version of Illustrator installed on your machine, along with the operating system details.

For some users, creating a new user account resolved the issue. Could you please try that and let us know how it goes?

We will try our best to help.

Thanks,

Harshika

I

Ihdaa37445190jayf

Participant

Did anybody actually found the solution to this??? I've tried everything and nothing is working. I don't want to quit illustrator becuase I have significant amount of work that hasn't been saved and I don't wanna risk it. I've never had an issue like this and it's completely ridiculous that there isn't any solution to this yet.

Monika Gause

Community Expert

Did anybody actually found the solution to this??? I've tried everything and nothing is working. I don't want to quit illustrator becuase I have significant amount of work that hasn't been saved and I don't wanna risk it. I've never had an issue like this and it's completely ridiculous that there isn't any solution to this yet.

By @Ihdaa37445190jayf

If you aren't already saving to your local hard disk: do that.

Also: turn off "Save in background" in the preferences.

B

bryanlue

Participant

Does anyone have an update on this. I have a user with the same error but they are using onedrive to store the files which is set to local.

Anubhav M

Community Manager

Hello @bryanlue,

We understand that encountering technical issues can be frustrating. Illustrator supports working across networks and from removable media or cloud-synced folders and is vigorously tested across multiple network configurations. However, not all existing network configurations, which include different software, hardware, settings, and access rights, have been tested. Therefore, your network or network configuration can cause errors, crashes, or unexpected behavior. You may learn more about this here: (https://helpx.adobe.com/in/illustrator/kb/illustrator-support-networks-removable-media.html).

In such cases, we recommend working from a local folder on the computer and then manually copying the files over to the network/removable drive or cloud-synced folder.

Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

Thanks,

Anubhav

TheYellowBaller

Participant

Is this the best help/reply a Adobe employee can give a customer/user? Smh this does not help at all

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