grfilmsmallorca

Participant

解決済み

A tela de Inicial nao aparece e nao me deixar abrir ou salvar um novo documento

Forum|Forum|1 year ago
May 7, 2025
返信数 2.
434 ビュー

Sempre quando abrimos o illustrator se inciar com a tela inicial com os trabalhos recentes e etc, e ja nao aparece como antes, e quando quero abrir uma nova mesa de trabalho nao me deixa e tambem quando vou SALVAR COMO segue igual, me aparece a opcao de clicar mas eu clico e nao acontece nada, por agora estou salvando como copia. Depois de 3 anos essa é a primeira vez que me acontece.

解決に役立った回答 Anubhav M

Hello @grfilmsmallorca,

Would you mind trying the following steps and checking if they help:

- Close all Adobe applications.

- Rename the UXP folder to UXP.old from the following location:

(Windows) Navigate to C:\Program Files\Common Files\Adobe\UXP

(macOS) Navigate to Macintosh HD/Library/Application Support/Adobe/UXP

- Relaunch Illustrator

Looking forward to hearing from you.

Anubhav

Participant

Estou com esse mesmo problema, mas no meu caso ainda não consegui resolver.

Community Manager

Community Manager

Hello @gerbys0101

Sorry to hear you're hitting a similar issue with Illustrator. To help us investigate, please share the following:

Your exact OS version and Illustrator version
A brief screen recording of your workflow and where the problem occurs

Also, please try running Illustrator under a different administrator account and share what you observe:

With these details, we'll be able to take this further.

Looking forward to your update.

Anubhav

Community Manager

解決！

Community Manager

Hello @grfilmsmallorca,

Would you mind trying the following steps and checking if they help:

- Close all Adobe applications.

- Rename the UXP folder to UXP.old from the following location:

(Windows) Navigate to C:\Program Files\Common Files\Adobe\UXP

(macOS) Navigate to Macintosh HD/Library/Application Support/Adobe/UXP

- Relaunch Illustrator

Looking forward to hearing from you.

Anubhav

grfilmsmallorca作成者

Participant

Muito obrigado ! a sua resposta me ajudou muito!

Community Manager

Community Manager

Awesome. Glad to hear you're able to resolve the issue by following the suggestions shared above.

Please feel free to reach out to us in the future for any issues related to Illustrator.

We'd be happy to help.

Thanks,

Harshika