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grfilmsmallorca
Participant
May 7, 2025 4:38 PM UTC
Answered

A tela de Inicial nao aparece e nao me deixar abrir ou salvar um novo documento

Sempre quando abrimos o illustrator se inciar com a tela inicial com os trabalhos recentes e etc, e ja nao aparece como antes, e quando quero abrir uma nova mesa de trabalho nao me deixa e tambem quando vou SALVAR COMO segue igual, me aparece a opcao de clicar mas eu clico e nao acontece nada, por agora estou salvando como copia. Depois de 3 anos essa é a primeira vez que me acontece.

Anubhav M
Anubhav MCorrect answer
Community Manager
May 7, 2025 5:20 PM UTC

Hello @grfilmsmallorca,

Would you mind trying the following steps and checking if they help:

 

- Close all Adobe applications.

- Rename the UXP folder to UXP.old from the following location:

(Windows) Navigate to C:\Program Files\Common Files\Adobe\UXP

(macOS) Navigate to Macintosh HD/Library/Application Support/Adobe/UXP

 

- Relaunch Illustrator

 

Looking forward to hearing from you.

Anubhav

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5 replies

gerbys0101
Participant
Jun 4, 2026 9:40 PM UTC

Estou com esse mesmo problema, mas no meu caso ainda não consegui resolver.

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Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
Jun 8, 2026 11:26 AM UTC

Hello ​@gerbys0101 

Sorry to hear you're hitting a similar issue with Illustrator. To help us investigate, please share the following:

  1. Your exact OS version and Illustrator version
  2. A brief screen recording of your workflow and where the problem occurs

Also, please try running Illustrator under a different administrator account and share what you observe:

With these details, we'll be able to take this further.


Looking forward to your update.

Anubhav

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Anubhav M
Community Manager
Anubhav MCommunity ManagerCorrect answer
Community Manager
May 7, 2025 5:20 PM UTC

Hello @grfilmsmallorca,

Would you mind trying the following steps and checking if they help:

 

- Close all Adobe applications.

- Rename the UXP folder to UXP.old from the following location:

(Windows) Navigate to C:\Program Files\Common Files\Adobe\UXP

(macOS) Navigate to Macintosh HD/Library/Application Support/Adobe/UXP

 

- Relaunch Illustrator

 

Looking forward to hearing from you.

Anubhav

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    grfilmsmallorcaAuthor
    Participant
    May 8, 2025 9:06 AM UTC

    Muito obrigado ! a sua resposta me ajudou muito! 

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    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    May 8, 2025 1:12 PM UTC

    Awesome. Glad to hear you're able to resolve the issue by following the suggestions shared above.

     

    Please feel free to reach out to us in the future for any issues related to Illustrator.

    We'd be happy to help.

     

    Thanks,

    Harshika

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