acceso

Question

hola, ya compré mi plan y descargué las aplicaciones per cuando quiero abrir alguna, me sale como si aún no lo hubiese comprado. y envío la solicitud de acceso y no me solucionan nada. Tampoco me sale el botón para hablar con el administrador que debe activar el acceso.

Anshul_Saini · Answer

Hello @Monica32966811k4ih,

I understand your frustration with accessing Adobe applications, especially after purchasing a plan and downloading them. It seems that there are two profiles associated with your account: one using a Federated ID and another under your personal account. This dual-profile setup might be causing the issue where your purchase isn't recognized.

To resolve this, I recommend switching to the personal profile. This will resolve the access problem. You can find more information about managing Adobe profiles in this helpful article: Adobe Profile Management.

Ensure you're logged in with the correct profile associated with your subscription. I hope this suggestion helps you regain access. If you have any more questions or require further assistance, please don't hesitate to reach out.

Best regards,

Anshul Saini

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