Skip to main content
Participant
July 20, 2026
Answered

Acrobat PDF file format is having difficulties.

  • July 20, 2026
  • 5 replies
  • 32 views

Hi All,

I’ve been getting “Acrobat PDF file format is having difficulties. No error” all day.

Restarted Illy, no go, restarted computer, no go. Deleted Illy prefs, restarted computer. Makes no difference.

It was intermittent earlier today, now it’s every time I do a save, I have to do a save-as to get around it.

Online research said delete prefs, I did, no difference.

I see a lot of “Acrobat PDF file format is having difficulties. Bad parameter”  and variations, but none that say “No error” on the end…

Frustrating rather than anything, at least I have a work around.

I do have a lot of Adobe PDF Presets in Save Adobe Pdf dialog, but I have had those for a long time, and I’m currently only using the default [Illustrator Default].

I did update to 30.6 24 days ago, no issues in the preceding 23...

Any ideas?

Thanks, Em.

“difficulties. No error”

 

    Correct answer EmilyC

    As I said I updated to 30.6 24 (now 25) days ago, and when I created a new file with US letter size artboard with a simple 5” x 5” black box I got the error. It WAS happening on all new and existing files, today, it is NOT - I guess writing to the forum was enough to fix the issue!

    5 replies

    Monika Gause
    Community Expert
    Community Expert
    July 20, 2026

    Where are you saving your file?

    EmilyCAuthor
    Participant
    July 21, 2026

    On computer, but, for some reason, I’ve not had an issue today!

    Monika Gause
    Community Expert
    Community Expert
    July 21, 2026

    And you are saving as a PDF. Does that also happen when you save as an AI file?

    Have you checked the hard disk for failures lately?

    Anubhav M
    Community Manager
    Community Manager
    July 20, 2026

    Hello @EmilyC



    I'm sorry to hear about your experience. Could you share a sample file and confirm which version of Illustrator you're having trouble opening, so we can check this with the team?

    Looking forward to hearing from you.

    Anubhav

    EmilyCAuthorCorrect answer
    Participant
    July 21, 2026

    As I said I updated to 30.6 24 (now 25) days ago, and when I created a new file with US letter size artboard with a simple 5” x 5” black box I got the error. It WAS happening on all new and existing files, today, it is NOT - I guess writing to the forum was enough to fix the issue!