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Participant
September 29, 2026
Question

Adobe creative Cloud is blocking my T-Mobile Internet and causing the program to freeze

  • September 29, 2026
  • 1 reply
  • 10 views

An internet search says "Switching to T-Mobile Home Internet often introduces IPv6 or DNS

routing mismatches with Adobe's Content Delivery Network

So far I changed DNS Server, reset CC, had my lap top alone on my internet, created a static IP address, changed routers, & restarted computer.

.ai files open but can barely move elements in the file & it freezes. the spinning wheel of death. Then if you try to save it will freeze  until it says "Illustrator not responding" in the force quit window.

    1 reply

    Ton Frederiks
    Community Expert
    Community Expert
    September 29, 2026

    ​@Elizabeth5FC1 Does it work without an internet connection?