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carln90164570
Inspiring
February 9, 2024
Question

Adobe Express generated SVG QR codes cause Illustrator to crash

  • February 9, 2024
  • 2 replies
  • 1360 views

Does anyone else have issues with Adobe Express generated QR codes causing Illustrator to crash?

 

Using the Express QR code generater if I download as SVG and then open that file in Illustrator, the app seems to struggle to deal with it. Sometimes it will let you start editing then crashes, sometimes it crashes on first mouse click. Tried one today - managed to adjust the QR code colour and get to the export selection screen, but then the app crashed while trying to export. Then every time I reopened the file, the first mouse click caused it to crash.

 

It's not the first time this has happened, it seems to really struggle every time I open Adobe Express QR codes in Illustrator. 😐

 

I'm using the latest version of Illustrator (January 2024, 28.2) on Windows 11.

 

👍

    2 replies

    T
    The Brand Brew
    Participant
    June 25, 2025

    Yes, same issue. Interested in a fix. 

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    June 25, 2025

    Did you watch the video I posted above?

    T
    The Brand Brew
    Participant
    June 25, 2025

    Yes, I saw it. This is what I did in the past, however, now the QR code file will not even open in Illustrator. It immediately crashes the software.

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    February 9, 2024

    Do you also have InDesign? Then I would suggest You use that for QR codes.

     

    The ones generated in Express are just bad. If you want to clean it, try this: https://youtu.be/KQUrluJ5CU4

    C
    carln90164570Author
    Inspiring
    February 9, 2024

    Thanks, am giving that a try. 🙂👍

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    February 19, 2024

    Hello @carln90164570,

    We understand that encountering technical issues can be frustrating. I tried replicating this behavior on my end but could not do so. Would you mind trying the suggestions shared in this help article (https://adobe.ly/3T2ZCTb) and checking if it helps? Also, kindly submit the crash report using your Adobe email address and share it here for quick tracking. Steps are shared here: (https://adobe.ly/49hc0Ve). We appreciate your time and patience in helping us resolve this issue.

    Looking forward to hearing from you.

     

    Thanks,

    Anubhav

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