Adobe Hands On Tutorials are Missing

Forum|Forum|7 months ago
August 21, 2025
2 replies
544 views

I'm the teacher for a high school graphic design class. I tried accessing the Hands On tutorials with my beginning design students and when we click the link from the Adobe Learn website, it says "Can't load content". Then it directs me to browse something else from the Discover window. They're not there either. Anyone know why?

Monika Gause

Community Expert

If you want to get notified about the progress, please vote on this bug report: https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/50337300-bug-cannot-access-hands-on-tutorials

Add your experience in case it is not already mentioned there.

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Anubhav M

Community Manager

Hello @Tim24302988i8ft,

I'm sorry to hear about your experience. Could you confirm the version of Illustrator installed, whether this happens with all devices in your class, and whether they are all on the same network, and provide a small screen recording of the problem, so we can better assist you?

Looking forward to hearing from you.

Anubhav

T

Tim24302988i8ftAuthor

Participant

It's the latest version 29.7.1 but I've tried it on older versions as well. I also had a friend try on a different network and the same thing is happening. We've also noticed the same thing happening on MAC computers as well as PC. I noticed when I use the Help>Tutorials option within Illustrator it no longer has the Hands On specific tutorials. I had to go to the Adobe Learn website, find the Hands On tutorials there, and click on it to attempt to launch it. When it does, the screenshot I attached is what I see.

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