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jonny_payne
Participant
Jan 17, 2025 4:06 PM UTC
Answered

adobe illistrator will not print in latest update 29.21

Hi 

im just making everone aware there is a bug with the latest update of adobe illistrator 29.21

 

you cannot print, it gets stuck at 0% and adobe will not comunicate with the printer,

 

to fix this issue simple install the previous version 29.2 and everythign works again. 

hope this issue is fixed soon.

Anubhav M
Anubhav MCorrect answer
Community Manager
Jan 24, 2025 10:52 AM UTC

Hello @jonny_payne ,

Our product team has rolled out a backend fix for this problem. Would you mind re-installing Illustrator 29.2.1 and confirming if it helps resolve the problem?

Looking forward to hearing from you.

 

Anubhav

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16 replies

Anubhav M
Community Manager
Anubhav MCommunity ManagerCorrect answer
Community Manager
Jan 24, 2025 10:52 AM UTC

Hello @jonny_payne ,

Our product team has rolled out a backend fix for this problem. Would you mind re-installing Illustrator 29.2.1 and confirming if it helps resolve the problem?

Looking forward to hearing from you.

 

Anubhav

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Daniele22907566hhb2
Participating Frequently
Jan 24, 2025 2:13 PM UTC
no the problem persists
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Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
Jan 24, 2025 2:43 PM UTC

Hello @Daniele22907566hhb2,

 

Thank you for checking. Since the issue persists, it would be helpful if you could share a screen recording of what exactly happens when you try to print.

 

Additionally, could you confirm the following:

1. Did you roll back to version v29.2 or v29.1, then update to v29.2.1 to check this?

2. Were you already using version 29.2.1 before encountering this issue?

3. Did you reinstall the app or restart your system to see if the issue was resolved?

 

It would also help if you could share these details:

1. The version of Windows (e.g., Windows 10 build 1909).

2. The file format you are trying to print (e.g., .PNG, .JPG, .AI, .PDF, etc.).

3. The printer make and model (e.g., HP LaserJet 1000, Canon PIXMA).

4. An MSInfo file capturing your system information: Press Win + R, type msinfo32, and click OK. Then, go to File > Export and save the file.

 

Also, could you confirm if the printer is connected locally, via a network, or via Wi-Fi? Does the issue occur with all files or specific ones?

 

These details and the screen recording will help us escalate the issue to the product team for further investigation.

 

Looking forward to your response!

 

Best regards,

Anshul Saini

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Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
Jan 20, 2025 8:59 PM UTC
 
Thank you for sharing this issue regarding Illustrator 29.2.1. I understand the inconvenience this must be causing. To further investigate and assist with this, could you kindly provide the following details?

1. The version of Windows (e.g., Windows 11, version 22H2).

2. The file format you are trying to print (e.g., .PNG, .JPG, .AI, .PDF, etc.).

3. The printer make and model (e.g., HP LaserJet 1000, Canon PIXMA).
4. An MSInfo file capturing your system information. Here’s how to generate it:
• On Windows: Press Win + R, type msinfo32, and click OK. Then, go to File > Export and save the file.
 
Also, could you confirm if the printer is connected locally, via a network or Wi-Fi? Does the issue occur with all files, or is it isolated to specific ones?
 
Your input will be very helpful for the product team.
 
Looking forward to your response!
 
Best regards,
Anshul Saini
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jonny_payneAuthor
Participant
Jan 25, 2025 3:12 PM UTC

the problem is with adobe illustrator in the latest update.
i can still print .pdf and .jpg ect on my pc to the same printer using an image viewer or from photoshop but as soon as its in adobe illustrator it wont load past 0% and crashes the system, i then need to force shutdown adobe and try again, this happens in old files and new files, hence why i had to go back a version in illustrator which resolved the issue.
i'm on windows 10
and printing to an Epson ET-7750 (although the printer works perfectly)
also printing over my network (which still works just not on illustrator)

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Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
Jan 17, 2025 4:54 PM UTC

No issues with printing in Illustrator 29.2.1 on Mac OS Sonoma.

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kglad
Community Expert
kgladCommunity Expert
Community Expert
Jan 17, 2025 4:18 PM UTC

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from download and install">
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defaultmo9xo7u2e8yc
Participant
Jan 20, 2025 3:20 PM UTC

Thanks

 

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