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Participant
October 17, 2023
Question

Adobe Illustator Açıldığı An Çöküyor

  • October 17, 2023
  • 4 replies
  • 437 views

2 gün önce sorunsuz bir biçimde çalisan Adobe Illustrator, yaptigim tum downgrade ve upgrade'lere ragmen acilir acilmaz cokuyor. Diger hiçbir yazilimda sorun yok, yalnizca Illustrator'de sorun var.

 

27 numarali eski surumlere dönmeyi denedim olmadi, 28'i yukledim o da olmadi. Program aciliyor ve ana menude hicbir seye tiklayamiyorsunuz. Tikladiginiz an beyaz ekrana donusuyor ve "Yanit vermiyor" diyor.

 

Ne yapmak gerekli, ne yaptiysam olmadi. Bu sorun nedeniyle projemde ilerleyemiyorum, acil destek rica ediyorum.

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4 replies

Anshul_Saini
Community Manager
Community Manager
October 17, 2023

Hi @SerCoupe,

 

I'm sorry to hear that you're experiencing issues with Adobe Illustrator. When a previously working software suddenly starts not responding, it can be quite frustrating. Let's try a few troubleshooting steps to see if we can resolve the issue:

  • Disconnect from the Internet: Sometimes, issues can be related to cloud syncing or license checks. Try running Illustrator with no internet connection to see if it makes a difference, and let us know so we can further investigate the issue.

  • Disable Antivirus: If you have an antivirus program running, it might be interfering with Illustrator. Temporarily disable your antivirus and check if Illustrator opens.

  • Run as Administrator: Right-click on the Illustrator shortcut and select "Run as administrator." This can help in case of permission-related issues.

If none of the above steps work, I recommend following the troubleshooting steps in this HelpX Article. It provides more in-depth solutions to common Illustrator launch issues.

 

Remember to restart your computer after making any changes. If the problem still persists, please let us know your system specification.

 

Best,

Anshul Saini

Monika Gause
Community Expert
Community Expert
October 17, 2023

Did you already reset the preferences after updating?

Please tell us about your hardware.

kglad
Community Expert
Community Expert
October 17, 2023

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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SerCoupeAuthor
Participant
October 17, 2023

Bu arada belirteyim, isletim sistemim Windows 10 22H2 ve guncel. Bununla birlikte Creative Cloud'daki tum yazilimlar da guncel, hepsi 2024 surum.