Adobe Illustrator 2019 crashes working while saving a particular file

Forum|Forum|6 years ago
May 25, 2019
2 replies
806 views

Hello, I am using Adobe Illustrator CC 2019 and since yesterday when I try to save my file the program stops working and after a while, it opens a failure report window, when I close it, the programs closes itself. How can I solve this?

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Monika Gause

Community Expert

Where do you save your files?

Is a printer connected, set up as default printer and turned on? Please double check if there is a default printer.

mglush

Community Expert

Hi!

Have you changed anything in your system? Done an update? What system and version are you working with?

And, Lastly, have you tried resetting the preferences? Here is a page that might be helpful:

How to set preferences in Illustrator

Let us know if that works or if you are still having the problem.

Michelle

G

guilhermeh25375254Author

Participant

I am using Windows 10 Pro 64 bits. I did not change anything, only move from Adobe Illustrator CC 2018 to CC 2019 this week. It is only happening with this one specific file, I tried with another one and saved without any problems. Also, I couldn't find this ''preference set name'' referred to in the link to rename it.

mglush

Community Expert

Thanks for the reply--since it is only doing it with this one file, there is probably something corrupted in just this file that is making it shut down.

Here is a suggestion...can you take each piece in your document and move it to a new clean file? If the artwork is not too complex, then move each piece one at a time and save the file after each move. If it doesn't crash after you save it then you know what you've moved is ok. If the file crashes, then it is probably the last thing you moved. This way you can weed out what in your file is giving you problems.

There might be more than one culprit, so when you find the one giving you trouble, move to tp a different document and keep on going until everything that is good is in the new file. Then, you can eliminate the bad piece and rebuild them.

Let me know if that works?

Michelle

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