Skip to main content
K
Kirstin8465
Participant
July 26, 2020
Answered

Adobe Illustrator 2020(24.2.1) Cursor Disappears on macOS Catalina 10.15.6

  • July 26, 2020
  • 4 replies
  • 15158 views

I'm running Illustrator version 24.2.1 on an iMac running MacOS Catalina version 10.15.6 with a 3.2 GHz Quad-Core Intel Core i5 processor and my graphics card is AMD RAdeon R9 M390 2GB.

 

With the latest update, when I open and run Illustrator, my cursor disappears over the artboard or "stalls" when I select a tool, like the type tool. The only way I can tell it's moving is my ruler "flickers" indicating where my cursor actually is. My Wacom has the same issue.

 

I know it isn't a mouse issue because my mouse and Wacom work just fine in all other programs, including Photoshop and InDesign.

 

I have run an update/made sure the updates were up-to-date on Catalina, shut down and restarted the computer and it still happens. I have also uninstalled and reinstalled the program.

 

I have 4 logos I need to design so I need this to work and can't find anyone else who's had similar issues. Any suggestions are welcome because at this point, I can't even use the program.

 

Thanks!

This topic has been closed for replies.
Correct answer Ashutosh_Mishra

Hi there,

 

Apologies for the delayed response. We're sorry to hear about your experience. I'd request updating Adobe Illustrator to the latest version(v24.2.3) and let us know if it improves the performance.

You may also try resetting the preferences of the Illustrator once. Please follow instructions on this help article to do that.

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

Hope it helps.

 

Regards,

Ashutosh

 

4 replies

N
Nibhan0D4D
Participant
March 18, 2024

Same issue, just cropped up today out of the blue 

 

Rishabh_Tiwari
Community Manager
Rishabh_TiwariCommunity Manager
Community Manager
August 25, 2020

Hi there,

 

It has been a while, we haven't heard back from you, would you mind confirming if the issue was resolved or if you need any further assistance?

 

Regards

Rishabh

B
bilal361078709ywz
Participant
March 15, 2024

Im using Illustrator 24 and facing same issue the problem occured in 23 version but it also happend in 24 version. Kindly tell me whats the solution. My pointer everywhere except on illustrator buttons and art board. It doesn't happens in Photoshop it works correclty. I updated my drivers reinstalled them and did same with illustrator. Letme know the fix. Thank You

    R
    rais48842029
    Participant
    March 16, 2024

    Same issue was happening with me i have done everything but the issue remains same. But the good thing is i was able to get it resolved.

    in case you are using windows 11 and updated to this latest  build https://blogs.windows.com/windows-insider/2024/03/13/announcing-windows-11-insider-preview-build-26080-canary-and-dev-channels/

    its due to compatibility issue with this build. I just rolled back to previous build and everything worked fine.

    Many other are facing this issue as well.

    So my cursor keeps disappearing whenever I move it off of the toolbar. This means it disappears entirely when I try to do anything on the artboard. I have reset preferences on everything. Is there any way to fix this? Photo is lack of cursor on the end of the pen tool. 🙂 : r/AdobeIllustrator (reddit.com)

      Larry G. Schneider
      Community Expert
      Larry G. SchneiderCommunity Expert
      Community Expert
      August 11, 2020

      it's been reported before. Try using something other than the brightest Theme in Preferences>User interface.

      B
      bilal361078709ywz
      Participant
      March 15, 2024

      Tried that too. Not working.

      Anubhav M
      Community Manager
      Anubhav MCommunity Manager
      Community Manager
      March 15, 2024

      Hello @bilal361078709ywz,

      We understand that encountering technical issues can be frustrating. Would you mind trying to run Illustrator under Safe Mode (Windows / macOS) and checking if it helps? Also, try running Illustrator under a different administrator account (Windows / macOS) and share your observations.

      If the problem persists, kindly share more details, like the System Info (Help>System Info) from Illustrator, the Microsoft System Information report (https://adobe.ly/3v47gUh) or macOS System Report (https://adobe.ly/4cfobDX), and a screen recording of the problem, so we can investigate this further.

      Looking forward to hearing from you.

      Thanks,
      Anubhav

      Ashutosh_Mishra
      Ashutosh_MishraCorrect answer
      Inspiring
      August 11, 2020

      Hi there,

       

      Apologies for the delayed response. We're sorry to hear about your experience. I'd request updating Adobe Illustrator to the latest version(v24.2.3) and let us know if it improves the performance.

      You may also try resetting the preferences of the Illustrator once. Please follow instructions on this help article to do that.

      **Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

      Hope it helps.

       

      Regards,

      Ashutosh

       

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices