Adobe Illustrator 2023 travando e parando de responder

Question

as configuraçoes do pc
Processor: Intel(R) Core(TM) i9-10850K CPU @ 3.60GHz (20 CPUs), ~3.6GHz
Memory: 16384MB RAM
Available OS Memory: 16192MB RAM
Page File: 12280MB used, 6472MB available
DirectX Version: DirectX 12

Porem o illustrator demora muito e muito mesmo para abrir
e quando estou fazendo algo varias vezes e ele para de responder
tenho que ficar aguardando ele voltar
ja formatei o pc instalei e reesintalei o illustrator!

Anubhav M · Answer

Hello @Rodrigo29869248lopb,

We understand how frustrating it can be to experience crashes. If you're using a Wacom Tablet, we recommend trying an older version of the driver (6.3.46-2) to see if it resolves the issue. Also, if you have Antivirus software enabled, kindly try adding the Adobe applications to the exclusion list or disabling the Antivirus software temporarily to check if it helps.

If not, please follow the steps in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and let us know your observations. Also, kindly share the crash report using the steps in this article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html) and use the same email account as your community account for quick tracking. We appreciate your time and efforts in resolving this issue.

Looking forward to your response.

Thanks,
Anubhav

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