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Daniel32094717l6gs
Participant
Nov 15, 2023 5:30 PM UTC
Question

Adobe illustrator 2024 bug/error (Dialog box closing)

Hi, guys! My Adobe Illustrator, even updated, has this bug where the dialog boxes, settings, edit menu, are closing by themselves. I'm using a win10 PC, everything is up to date. I've completely removed and installed Creative cloud desk and I still can't resolve it. Has anyone ever experienced this? Do you have any ideas or solutions for this error? Thanks

 

PT-br

 

Olá gente! Meu Adobe Illustrator, mesmo atualizado, está com esse bug onde as caixas de dialogo, configurações, menu editar, estão fechando sozinho. Estou usando pc win10, está tudo atualizado. Já removi e instalei completamente o Creative cloud desk e ainda assim não consigo resolver. Alguém já passou por isso? Tem alguma ideia ou solução pra esse erro? Obrigado

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    9 replies

    Kale Colletionbr
    Participant
    Aug 17, 2024 7:42 PM UTC

    olá, eu estava com esse problema, porque instalei o plugin do MONOTYPE FONTS, foi só remover ele, voltou a funcionar 

    perfeitamente...

    esse foi o meu caso

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    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    Nov 15, 2023 6:06 PM UTC

    Is your enter key stuck?

    Are you using any peripherals?

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    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    Nov 15, 2023 6:13 PM UTC

    @Daniel32094717l6gs 

     

    In addition to the Enter/Return key, it could be your Escape key. Everytime I've seen this happen (a dozen times in 35 years) the user has had a book or something lying on the Escape key. It's worth checking.

     

    Jane

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    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    Nov 15, 2023 5:38 PM UTC

    @Daniel32094717l6gs 

     

    I've moved your post from Photoshop to Illustrator for you.

     

    Try resetting Preferences, which is not the same as uninstall/install. Go to Preferences menu > General > Reset Preferences.

     

    Jane

     

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      Daniel32094717l6gsAuthor
      Participant
      Nov 15, 2023 5:57 PM UTC
      Hi Jane. So, thank you. 
      The fact is that the dialog boxes are closing automatically. 
      😞
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