Adobe Illustrator 2025 Freezing after 5 minutes

Forum|Forum|11 months ago
April 17, 2025
2 replies
456 views

All of my users are experiencing issues with the latest AI 2025 update, it installs fine and even allows you to work on it for around 5 minutes, it will then freeze and the application needs to be shutdown.

We have updated our Drivers and tried changing GPU settings on the application itself, none of these have solved the issue.

Bug

Monika Gause

Community Expert

Did you already reboot the computer and reset the preferences?

Is it always the same thing you are doing when it crashes and what is it?

Anubhav M

Community Manager

Hello @keiron_9908,

I hope Monika's suggestions helped resolve the problem. If not, kindly share more details, like if Illustrator behaves this way when working with particular files / files from a specific folder or if using a particular tool/feature, so I can better assist you?

Also, if Illustrator is crashing, try the suggestions shared in this help article (https://adobe.ly/4cydY64) and share your observations.

Looking forward to hearing from you.
Anubhav