Adobe Illustrator 2026 crashes every 5 minutes. Tried everything.

​@curious_Elixir81b4 It crashes every 4min 25sec in? Are you able to share the crash report? This may help ​@Anubhav M more: https://helpx.adobe.com/illustrator/desktop/troubleshoot/application-crash-issues/share-crash-reports-with-adobe.html?utm_source=chatgpt.com

Hello ​@curious_Elixir81b4 

I understand how frustrating it can be to encounter crashes in the middle of work. I hope CORCTON34033231’s suggestions helped. If not, please try the suggestions shared in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and check if they help. Also, kindly submit the crash report using your Adobe email address and share it here for quick tracking. Steps are shared here: (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html).

Looking forward to hearing from you.
Anubhav

Solved this after experiencing on two different laptops for 6 months and trying most of the things you have (it’s none of them).

Firstly, confirm where the crash is coming from… whether via Illustrator itself or external app/process. Do this by opening Windows Event Viewer > Windows Logs > Application… you’ll likely see an error for every time Illustrator crashed with more details within.

Fix… 

1. Open Windows Defender Firewall
2. Advanced Settings
3. Outbound Rules
4. Click New Rule > Program (Next) > Find the program path for the .exe (the one in the crash log)  i.e %ProgramFiles%\Adobe\Adobe Illustrator 2026\Support Files\Contents\Windows\Illustrator.exe (Next) > Block the connection (Next) > Check box of Domain, Private, and Public (Next) > Give it a name and click Finish.

Problem solved. 

The official troubleshooting steps are these, try them in order: 1. Start Illustrator. If Illustrator detects a file that is corrupt or causes errors, re-launch Illustrator on Windows. 2. Choose Run Diagnostics to switch Illustrator to Safe Mode. 3. Do not interrupt the diagnostics; this step may repeat for each crash-inducing file that Illustrator finds. 4. When Illustrator starts, check the Safe Mode dialog list of plug-ins, fonts, or drivers. 5. Click a row in the list, check the Troubleshooting Tips area, and follow the tips provided: replace a font, update a plug-in, or uninstall the error-causing items. 6. If you believe the error has been fixed, select the checkbox for each row, click Enable on Re-launch, save your work, and restart Illustrator. Alternatively, click Close in the Safe Mode dialog to continue running in Safe Mode. Official doc: https://helpx.adobe.com/illustrator/using/safe-mode-illustrator-diagnostic-startup-tests.html